Pedego Electric Bikes Menlo Park

"By far the BEST customer experience I have experienced in a very long time! Words can't describe how thankful I am for them fixing my bike and going out of their way to ensure it was the right parts. I'll never go anywhere else to fix my Pedego! Thank you again for all of your help and kindness :-)"

"I can't express enough my gratitude for Jeff and his Pedego shop. I have been researching tandem e-bikes for some time. I have a son with special needs and have been desperate to get him out on bike rides. When I contacted Jeff, the bikes were unavailable due to upgrades. He gave me a date he thought they would be available and said he would keep in touch. Not only did he keep his word, but he also delivered the bicycle months before I expected to receive it. My son and I went to pick up our tandem and could not have been happier with what we saw. It was Christmas in October. Jeff gave the bike some tweaks and accessories, and we were good to go! The last order of business is getting a bike rack that can accommodate a tandem e-bike. Pedego does not provide one, and Jeff has gone out of his way to find me one. The search continues, but he has provided me with some options- one being a custom hitch. Jeff is not pushy, providing an excellent product and exceptional customer service. You will even find a friend in him. He is the type of business owner you can buy from confidently and feel good about your purchase. We appreciate him and the opportunity he has given us to get our son out and explore as a family. I will buy any and all future e-bikes from him. I recommend you do to."

"I just purchased my first Pedego Electric Bike. Jeff was super helpful with explaining the differences between several types of the Pedego electric bikes to tailor down the best fit for my needs. Jeff was very professional and genuine. It was a wonderful purchase experience. I felt valued as a customer and his kindness and care gave me confident that I made a right decision to buy the City Commuter Platinum. I am so happy and excited for the purchase of my new bike and appreciated Jeff’s excellent customer service. I can highly recommend this Pedego Electric Bikes Menlo Park Store."

"My wife and I were visiting from Canada and decided to rent bikes and explore the area. We rented e-bikes for half day from Pedego. Jeff was great! He set us up with the bikes, explained how to use them, and helped us to map out our route for the day. Jeff even recommended a nice stop for lunch that was about a 35 minute ride from his store. We really enjoyed the lunch spot, and had a great afternoon! Thanks so much to Jeff at Pedego for helping to provide us with a great day on our holiday!"

"Really enjoyed the whole experience! We rented two Pedego e-Fat Tire bikes and just loved it. Jeff was super helpful on the phone and really made us feel comfortable with the bikes before we left the shop (this was our first time ever on an e-bike). We had a great time on the bikes, so great that we actually came back late. Jeff tried NOT to charge me for going over our allotted time but I insisted we pay extra for such a great experience. Would highly recommend Pedego bikes and the Pedego shop in Menlo Park!"