The Towers at Kahler Grand Hotel

"Have stayed at this hotel a couple times and am always impressed at the level of care you get. Staff is above & beyond kind, and incredibly helpful. On one occasion, when making the reservation I entered the wrong dates, so when we arrived at the hotel we didn't have a reservation. The staff handled the whole thing so professionally, even giving us a special price. If you are visiting the Mayo Clinic, I couldn't recommend a better place to be staying at."

"Excellent hotel with more amenities than we could have asked for. I would return in a heartbeat. The lounge, pool, and hot tub were fantastic. Great breakfast, and I'm sure the tea times and cocktail hours are also lovely. I really appreciated having a 24-hour lounge available. I have very high standards, and the only note I have is to make the light-blocking shades more obvious or have instructions written on how to use them. On the first of two nights we stayed, we didn't know they existed and only had light shades that let in a lot of outside light."

"Took my wife for testing and surgery at Mayo Clinic... got to our room at the Kahler and it was 62 degrees in the room.... the heat would not come on... called and they sent maintenance to "fix it" which amounted to covering the duct where AC was coming in with a pillow... stayed for 4 days and it never got above 65 degrees in the room even after they "fixed" it.... called and asked to talk to a manager four times, left messages for them... no response until after we left and was then told it was too late to for them to issue a partial refund... the place is a dump with an incompetent, uncaring staff and management... do yourself a favor and stay somewhere else..."

"Unfortunate experience for us. Started out with a mismanaged valet service interaction and continued with the front desk and restaurant not answering the phone for several calls (each time I had to go down to the desk). Under staffed and uninspired would best describe the service experience. The room was okay and the location is excellent, one minute walk to the Gonda Building. To end our stay they couldn’t find my valeted car for quite awhile even though I specifically asked way ahead of time for it to be brought up for 1 pm. I feel for the staff that are trying but owner/management need to step up their training and hiring as this entire stay was more work than it needed to be, especially since my partner is going through chemotherapy and it caused extra stress."