Country Inn & Suites by Radisson, Forest Lake, MN

"THE MOST RANCID, DISGUSTING HOTEL I HAVE EVER STAYED AT! Picked this place because we had a flood at the house, had to be out for a few days and it was closest. Even though there was a cute little signed card on the bed stating the room had been cleaned it clearly had NOT been. There were nasty fingerprints all over everything, the bed sheets were disheveled an dirty looking, crumbs and hair all over the chairs and sofa. Carpet was dirty and had not been vacuumed. Walls looked like a group of kids had assembled and painted them. That was nothing, though. We pulled out the sofa bed for my son to sleep on and there was a giant WAD OF CHEWING TOBACCO with associated stains in the folded sheets!!! We almost had a pukefest then and there! Then it was time for the grand finale...BUGS - either fleas or bed bugs - running around under the king beds mattress!!! Didn't stick around to find out. Been traveling for over 50 years and never saw anything as bad as this. Scooped up my family as quick as I could and got OUT. Front desk clerks just looked at us with their mouths hanging open when we told them. Great shame on the owners and managers of this dump! Everyone BEWARE!!"

"Do not stay here. (1) They advertise a noon checkout, but they will call you between 11 and noon to tell you that you missed checkout. (2) Being rushed out of the room ahead of the advertised checkout, I left behind personal property. My property was stolen by hotel staff and I'll never see it again. If you value your time and expect to stay until the advertised checkout time, and you value your property and expect a hotel to respect that and help you get it back – expect neither from this hotel. Look elsewhere, don't waste your time and money here!"

"I have stayed at County Inn & Suites for years in multiple cities and states, and typically love their hotels.. But this one was a major letdown and ruined the good name of the hotel for me. • Let's start with the Pool - Freezing cold, like jumping in an ice bath, not even the kids would swim it was so cold. • We were excited for the hottub until we realized it was luke warm. The hottub was not hot at all and to top it off there was a sign taped above the button for jets saying not to try to turn them on. So the hottub and pool were a total bust. • Go back to the room, looked clean at first. Then I laid in the bed to realize the sheets were dirty, you could visibly see the sand/dirt on them when you pulled off the comforter. • At nighttime the cockroaches came out! The first one was came out of the A/C unit, then another big one on the bathroom floor. YUCK! • I went down to breakfast. Not long after my 15 year old daughter rushes in to tell me a guy used a key and walked right in our room while she was changing, he said sorry and closed the door. • I immediately went to the from desk again, describe the guy in detail and she acted like she had no idea who it was or how a guy would have a key to get in our room, then said she would call the supervisor to handle the situation. I go back up to the room and guess what, the guy is 3 doors down, he was part of the housekeeping staff! • It's time for checkout and I'm handed two receipts for two different amounts. One for $123 and another for $86, I asked why I had two receipts, why they were different amounts and what was just charged to my card.. She told me she wasn't sure, handed me the supervisors business card and told me to call her if I had any issues because she wasn't able to pull it back up after closing it out! Turns out I was charged for the higher priced receipt. • I will never stay at this hotel again! I am shocked any of this would happen at a Country Inn & Suites. Maybe you'd expect horrible things like this at an old dirty looking motel, but definitely NOT at a nice looking more expensive hotel!"

"I just want to share my experience at this location on 12/9/23. We were having a birthday party, the third party service that the company uses now double booked the party room, the front end manager made our experience nothing but extraordinary, she not only aloud us to use the pool area for the party but she made arrangement for us to help with the party! She went above and beyond for us when this wasn’t her fault it was the third party, Thank you for making our party enjoyable and memorable! We couldn’t have had such a great party without her help! Just for her service this post is getting 5 stars, the third party for not informing their hotel staff deserves 0."

"The most uncomfortable bed I have ever slept in! Not too mention our room smelled like cigarettes, so bad that our clothing took on the smell and had even more trouble sleeping because of it! We had multiple rooms here and they both smelled ! I also over heard other guests complaining about a stink in their rooms.I wouldn't recommend staying here! Sleeping on the ground outside would have gone better than this place!!!And I will most certainly be making a huge complaint to the manager.. The only upside to the place was decent staff at front desk during check-in..."