Comfort Inn West

"The room was exceptionally clean, had many charging ports, the bed was very comfortable. The pool and hot tub areas were very nice. Fresh cookies available. Lots of extras. The staff was very friendly and helpful. We stay there, every time we are in Duluth."

"My husband and I loved our stay there. The facility and staff we encountered were wonderful. However, do NOT forget anything there. I ended up leaving my expensive winter coat that was gifted to me by a loved one in the closet. I easily forgot it when we left, because it was warm enough to not wear one the whole weekend. When we got home and I realized we had forgotten it, I gave the hotel a call. The woman working that night told me no one had checked into that room since we had left that Sunday, she seemed confident it would be there and went to look. It wasn’t in the closet, nor did housekeeping have it in the lost and found. She told me she would give me a call back if they were to find it, but I heard nothing. A week later, I called to check in and I received the same answer; the housekeeping manger didn’t receive any reports of a black winter coat, Laundry brand in their logs. Again, the people I encountered were lovely and I would even stay there again, but I will never forget anything there again. My coat was still in that closet and whoever took it, was not being honest with the housekeeping manger which I did not appreciate. Highly disappointed in the inability to come forward. Now I don’t have a winter coat in February and don’t have the money to buy one for awhile."

"This place was really nice. It doesn’t look like much from the outside but inside was great. Clean, spacious, great breakfast, pool/sauna/hot tub were all open. It’s an industrial area so not real pretty and not much nearby but a short drive brings you to everything. Check in/out were quick and painless. Highly recommend. Prices a little steep but that’s true everywhere and it was well worth the extra money for a nice place."

"The stay itself was great. Everything was clean and the hotel is nice. The staff were great at every interaction. However, I asked for a late checkout and I was offered one at 12 for $15 I believe and a checkout at 1 for $30. Through Choice's website, their late checkout fees are purely at the discretion of the hotel owners. The hotel is not busy at all, it's almost February here in Duluth. The owner should leave this "discretion" to their team members, not make it a mandatory fee. I would understand the charge if I was "putting out" the cleaning team but like I said, even the front desk staff confirmed the hotel isn't nearly full. I must reiterate the front desk staff was very helpful and polite. They were only doing their job so I don't blame them."

"A+ customer service. Everyone we encountered really did an amazing job at welcoming us on our annual trip to Duluth. The room was very clean and I loved the personalized greeting on the tv. Kids had a great time at the pool and hot tub. The pool area was very clean and well kept. Breakfast was hot and delicious and well stocked. I loved all the extra touches this hotel puts the effort into. The price was very reasonable. We will be back next year!"