AAA Pleasant Hill Branch

"Visited this office in order to transfer Title and experience was EXCELLENT, NO WAITING, EASY PARKING AND THE MOST PLEASANT EMPLOYEES. FAST AND VERY HELPFUL IN ALL RESPECTS, HIGHLY RECOMMEND THEIR AGENT "DAISY" FOR DMV, SHE IS OUTSTANDING"

"This is the second occasion that I have gone to AAA Pleasant Hill for DMV services and was completely misinformed and misdirected by a black young lady who works in the DMV section. During my last visit, she completely missed the fact that I had paid for my registration online and made me pay another 180$. Then, said I have to go figure it out at DMV, when I went to DMV and after hours of wait, I was told she made a mistake and I was double charged. During the last session in 2024, it was a similar case, I was trying to take my car off non-op and register it and had everything available (smog, insurance) and she charged me 144$ and then told me to come back in 3 days to have the registration suspension (15$) dropped by DMv, in order to get my tag. When I returned 5 days later, another person who helped me, said the system indicated that NEVER any attempt was made to remove it from non-op and asked for extra papers that I had to have, but never was given by the Young black lady. In conclusion, not only this personal take all the papers that I was supposed to have and were necessary for this registration, but never attempted to remove the car from non-op. It is a lack of management actions and leadership to still have this personnel to misguide and misdirect individuals when she is incompetent in the task that is currently active."

"This is the best AAA location I have ever been to. Cynthia and Theresa are always so nice and professional. I strongly recommend using this location and asking for them."

"Absolutely the worst. Lets see first one employee put an insurance for the WRONG unit I have. He is no longer an employee there. The next rep they gave me was Alinzia somehow also messed up, she is no longer in that office. Generally awful service. Hoping their manager can do something right as It's seriously the worst service in 25 years of owning insurance."

"Came to his location to obtain my registration tags for my vehicle. You must have a AAA membership to utilize their DMV services. It is a great alternative to the long lines and wait times in comparison to going to DMV. The employees were very friendly & the atomosphere was welcoming & clean feeling."