Sun Prairie YMCA

"I've worked out at this YMCA for the past 6 years because it's very close to my house. But this summer my debit card associated with the Y was hacked and the bank closed it. I have probably 80 services hooked up to various cards and did not realize this affected my Y account. I usually don't work out at the Y during the summer, so when I came back this Oct. I was informed that my card on auto pay didn't go through in July. I paid the $30 dollar return fee no problem. Then they told me to "rejoin" it would cost me another $50. They were unable to wave this $50 fee. I would think that they would want to retain long term customers since getting new customers is expensive. But exploitive "rejoin" fees are apparently their modus operandi. Such an interesting way to lose $850 a year for a company that is always begging for donations. You had a paying customer and decided adding a $50 tax was a good business plan. I have a home gym. I think I'll just spend my $850 on sometging for that."

"Extremely helpful staff. Within walking distance. Something for everyone. Large pool and clean , daycare, upstairs gymnasiums. Plenty of parking and handicap accommodations."

"Excellent after school programs. Swimming classes and coaches are excellent. Very good swimming pool. Basketball court is indoors and very good. Party room for birthdays is very convenient. Exercise programs like Zumba are a favorite. Clean ambiance. Good quality, well maintained machines."

"A lot of the programs are great. Facilities are new and shiny. Employees, (small amount, but enough to be significant) however, are highly lacking in their interpersonal skills. Being rude, cold and judgmental when someone shares an important, relevant detail, is hardly the way to keep your business location growing and thriving when word of mouth just spreads and spreads. Sad to see a location of a business that I love employ idiots."

"Nice and very clean facility! Staff is nicer than the other more expensive places we have been members. Only things that could make it better are a hot tub and racquet ball courts. Maybe they will add them some day. Glad we joined!"