Homewood Suites by Hilton Milwaukee Downtown 500 North Water Street, Milwaukee, WI 53202

"The building is beautiful and they do a nice job of telling it's history throughout the hotel. Rooms were spacious and nice and the continental breakfast was better than most I've had. The only bad experience was that all the bottles of shower gel, shampoo, and conditioner in my shower we empty. I notified the front desk the first morning, and it was not corrected, so the two mornings I spent there I had to shower with only the bar of hand soap. Not great, but also wouldn't stop me from going back."

"Came here for a wedding last August and had some issues. The room itself was spacious and nice but the floor was very sticky and the toilet had not been cleaned completely. We booked through the capital one travel portal which ended up being a huge headache. We booked our room for two nights and checked in and everything seemed fine. Then the next morning housekeeping showed up and just walked in thinking we had checked out. We said no we have another night and she said okay and seemed confused. Then we get a call from the front desk saying we only had one night reserved. We asked if it would be helpful to come down and show her our confirmation from capital one saying that we reserved and paid for two nights, she said yes. We went down and the front desk person was extremely rude basically acting like this whole problem was our fault. It didn’t really seem like the problem was sorted out but we were able to stay in our room and assumed that the hotel was going to figure out the problem with capital one. We checked out the next day and they didn’t say anything more about the issue with the reservation. Then we got a charge for another night stay so we called and were told that they only got partial payment from capital one and when they tried contacting capital one they told the hotel to “just figure it out” so they charged us. The hotel told us not to book through capital one because this happens all the time. We then had to call capital one and get them to talk to the hotel and figure it all out. It ended up getting resolved and we didn’t have to pay. Obviously capital one was a big player in this but the hotel should’ve handled it much better and at the very least shouldn’t have made us feel like it was our fault and should’ve mentioned when we were checking out that they would be charging us."

"My recent stay at Homewood Suites downtown Milwaukee exceeded my expectations. The modern decor, coupled with impeccable cleanliness, created a warm and inviting atmosphere. The amenities, including the fully equipped kitchenette, made me feel right at home. The friendly staff went above and beyond to ensure my comfort, and the location is perfect for exploring the vibrant city. I’ll definitely be returning on my next visit to Milwaukee!"

"We had an amazing experience at the Homewood! Our room was 613, with lofted ceilings and a stunning view overlooking the city, lake, and river. Gorgeous. We did not hear the interstate much at all and felt the whole room was clean and spacious. The workers at the front desk could not have been more helpful. Every day we were gifted water and goodie bags. They answered all of our questions. The hot tub was such an added bonus and we enjoyed it nightly. Our experience was lovely and we’d highly recommend staying again. It was a great location that felt safe and close to many things. Side note: many people say the parking is complicated. It was tricky the first time and then after that, a complete breeze. The hardest part is finding it but once you do, it is easy to come and go as you please."

"Just an OK stay for me. I paid for 2 separate rooms. When I checked in I was not greeted as a Diamond member. I had to ask for water, and was then only given 2 for my 4 guests in 2 paid rooms. I asked if there were any upgrades available and was told no, without even a look at the system. The parking situation (not a good one) was not explained to me well and was a big hassle. At $30 per night, it should be well marked, explained well and made easy for the guest. It was the opposite. It should also be free or discounted for a Gold/Diamond member. A Hyatt I stayed at during this trip had a handout explaining and showing exactly how to navigate the parking garage and the key card. The staff did not seem to want to be there and was not very pleasant - this is usually a culture of the business issue. Furthermore, in the room, our bathroom mirror light did not work, the shower handle was pulling out and away from the wall, the toliet barely functioned. Also, the breakfast was understocked & inadequate, and the chairs in the seating area were very dirty-to the point I did not want to sit in them."