Ulta Beauty 2500 Milton Avenue, Janesville, WI 53545

"Went in the store with my wife and every customer went to check out, the person would not stop including my wife trying to push credit card or rewards programs when a custome says they don't want to be a part of it stop asking. The image that this (i don't know what to call it) is not good, my wife says she will no longer go to this store"

"Maddie (or Maddy I don’t know how she spells her name sorry!) is the BEST. I came in looking for advice on contour because I’m non binary and want my face to look more androgynous. She not only helped walk me through how to contour for a rounder face, but also helped teach me more about makeup than I ever previously knew. I seriously think this was the best experience I have ever had in ANY Ulta. She was so kind and caring, and also understanding!! She was very knowledgeable on the makeup she showed me, and i can tell that she is very passionate about her job. If she ever teaches make up classes, i would seriously pay and take them. She is amazing, and made me feel SO much more confident in learning how to do makeup. I wish I could give more than 5 stars!! I will definitely be returning!!"

"Hi: I visited my local Ulta in Janesville, WI, where I was promptly and politely greeted by, Pierce, one of your staff members. Pierce asked how they could help me and I said I’ve been researching perfumes online but was still undecided about what I wanted, and needed to smell them. Pierce said “would you like some help or suggestions?” I said I would love some. We talked about what I liked, what I currently wear, other perfumes I’ve tried. We talked about how I have to be careful because some give me migraines and we talked about what perfumes I already know I don’t like. Then Pierce walked me over and started sharing options and suggestions with me. Pierce was patient, kind, and willing to let me sniff anyone I wanted. Pierce made this a wonderful buying experience for me. I love getting new perfume but it can be intimidating…Pierce took all of the intimidation out of it. I walked away with one I wasn’t even originally considering because Pierce showed it to me and I loved it. We then tried it on my wrist to make sure it paired well with me. I’ve spent the rest of the day getting a wiff of this wonderful scent and I keep thinking, hmm what is that…then duh I realize it’s my new perfume!! I’m so happy. Pierce then offered to help me find anything else I needed and took my perfume to the counter. When I got the counter the other customer service person was busy with a customer, so Pierce rang me up, helped me swipe my Christmas gift cards and then I paid the difference and we were done. I left super happy and so glad for my choice to go when Pierce happened to be there, I don’t know him personally, but I will specifically be visiting when Pierce is working because the experience was 10 out of 10. Even my husband had nothing but great things to say…and he can be tough to please with those types of purchases. Pierce asked my husband if he needed any new cologne or wanted any suggestions which we both thought was so thoughtful. I hope this feedback gets back to management at this location, because Pierce is an asset to Ulta! I also submitted this directly on Ulta’s customer service website"

"Every experience at Ulta is great, but last night was the best! I always struggle with picking the right shade for my undertone. Ashley was so sweet and also informed me about return policies which makes me want to only shop at Ulta! Thanks so much to Ashley and the rest of the Ulta crew for being so kind and helpful last night!"

"I went in tonight to grab some usual stuff I needed and two girls were sitting on the counter just chilling on their phones. I got a hello but I was in the building for a solid 30-40 minutes and they stayed in the same spot and I never got checked on or anything. When I went to check out she finally hopped off the counter and asked me “if I found everything okay” with bright eyes like she forgot I was in the building. Just really sad that everyone has to be on their phone while even at work…. No true customer service anywhere"