Malibu Beach Paradise Apartments

"This place was amazing. We celebrated our honeymoon in Dec 2023. We stayed in the apartment facing the ocean. It was our own private paradise. Waves crashing under us. Felt like we were on a boat. You can see the sunrise and the sunset from your own balcony. There are great restaurants in town and beaches to visit and walk along the water. The apartment has great character. Highly recommend!!"

"This place is a fraud. I went there to check-in. There is no check-in counter, so I call the number I had. The person on the phone, whom I called three times, eventually told me there was no booking under my name. Therefore, I left and urgently made a booking elsewhere (in Santa Monica). Then, a few minutes after I had gone, I have received booking instructions for the place. Via email and text message. Again, I was gone because they told me that there was no booking under my name. When receiving my Amex statement recently, I realized that they had charged me a full night for no show. And they told the broker (Booking), whom I complained to, that they had let me know the check-in instructions in advance. I have the whole trail of this fraudulent activity, minute per minute. Stay away!"

"I booked this apartment through AirBnB as a place to stay for our engagement/proposal weekend. I proposed at Moonshadows Malibu and this apartment was literally less than 10 minutes away, and the apartment we rented was absolutely PERFECT! The doors opened up and faced the beach, we woke up at 6 am and watched the sunrise over the ocean! We would love to stay here again and I highly recommend this place for anyone looking for a romantic getaway with your significant others!"

"STAY AWAY FROM THESE SCAM ARTISTS. YOUVE BEEN WARNED. BOOK SOMEWHERE ELSE AND AVOID THE HEADACHES. THEY DID NOT CARE THAT THEY CANCELED MY ANNIVERSARY PLANS. The worst customer service ever. I booked a room early in the morning on January 10, 2021 through Expedia and about an hour later, I received this message out of nowhere. "This reservation was cancelled by the property at your request. This cancellation is not subject to cancellation fees or other charges and you will receive a full refund." I called the property and spoke with Alberto. I told him I did not request a cancellation and asked him what was going on. He told me that there was a mix up with another guest with the same name that requested a cancellation due to COVID and that they accidentally canceled me instead. I asked Alberto to fix it by rebooking me and honoring the price since he had just admitted to making the error and he told me to rebook. Well, that is where the problem lies. I got the room for $195 and when I went to rebook, they jacked up the price to $319. When I relayed this to Alberto, he said he could not do anything because Expedia sets the price. I reminded him it was their error and that something needed to be done. He said he needed to speak with a manager and would call me back. Well he never did. Moreover, when I called him back, he blocked my number. I called from another number and he hung up on me and blocked that number as well. I got through to him from a third number and he said the manager was not there and this was 3 hours later. I called back 5 hours later and he said he was on the other line with Expedia and would call me back but never did. This behavior is highly unprofessional and the action of canceling my reservation so that they could resell it for more money is immoral and unethical. Refusing to help me even after they admitted to making the mistake is the icing on the cake and just all around BAD BUSINESS. I’m 100% sure there was no booking error. They just canceled me to make more money. Malibu Beach Paradise Apartments has ZERO INTEGRITY. Check out this conversation I had with Expedia through chat. Mariell (Agent) Thank you for patiently waiting Joel i spoke to Alberto the hotel frontdesk he told me you always call the hotel every 5 min and you change your mine like you want to cancel then change. I ask him if he can rebook you since he is the one who cancel he say no. I ask also to compensate you for what he did he say no I really do apologize"

"Had a (prepaid) confirmed booking for 3 nights but there was no appartment available. And nobody except a cleaning lady on site. Some manager on the telephone had Expedia fix the issue (which they did perfectly). Did not make an organized impression"