Sorrento Apartments

"I have lived year for 3 years and I can assure everyone the bad reviews do not apply anymore as Sorrento has changed their management and they are now under FPI management and absolutely amazing. Maintenance is one of the fastest in all of davis and has never taken me more than a day to get a hold of. Any damages, they will take care of. Leasing office is very nice and we have access to all of avalon’s study lounges."

"charged me late fee twice when the fault was at the office. front desk at the office is helpless, doesnt know anything and only have little authority. sent 4 emails to management over the past few months but have not received any replies. review will be left here until the problem is solved, then everyone will see how inefficient the office is."

"the people who in the leasing office is very impolite which made me feel angry about. Several days ago we went to ask for a room tour and at that time the people said we need to appointment a time to have a room tour. And she will give us a fully introduce and room tour at that time. This week we come here and the people sitting in the leasing office just pretend like she can't understand what we're trying to say. And she just said there is no room for us to see except from the leasing office. Then what's the point of letting us make an appointment here."

"Throughout my 3 years of living here, I have never experienced more issues than after Sorrento switched their management in July 2022. I would *strongly* advise against living here for multiple reasons, most of which stem from the incompetent management and lack of concern for tenants. The management is not transparent with any of the changes made to our lease. Our utility bills were paused for over 6 months with no communication up until yesterday, when an expensive bill was tacked onto our regular rent the day before it was due. We have also experienced multiple issues where Sorrento charged us the incorrect amount without approval or prior communication, resulting in a credit card discrepancy on my personal account. Management claimed they were unable to refund us the wrongly taken money. Instead, the incorrect charge is returned to us through credit for the next month's rent. This should not be taken lightly as many college students struggle to pay rent and cannot afford the impact of this mistake. The leasing office is extremely understaffed, which is confusing because it seems like Sorrento puts funds towards almost every department (construction, repainting, advertising) EXCEPT for the customer service/management staff that they desperately need. Often times, it takes 5+ phone calls to speak to someone about a small issue, let alone something urgent like a power outage. If you try to get in-person assistance, the front desk lady is never on time, sometimes several hours late to open up the leasing office. Management shows little sympathy and true concern for the needs of their tenants. Regarding their facilities, everything is just "okay". Laundry room often has broken machines, our kitchen fridge and dishwasher were partially broken when we moved in, and nothing was cleaned as promised. Definitely not worth any of the hassle that we have endured. Overall, we have had a disappointing experience to close out our last year living at Sorrento. To future students and residents, we advise you to look elsewhere for housing."

"I wanted to rent the 3b townhouse with my friends. The lady there told me there were still a few available ones so I asked all my friends to pay for the application fee and submit the form immediately. Then I called again to make sure we could proceed to sign the lease and she said she would send forms and asked me which one I would prefer out of the available units. Since I never received the forms she said she was gonna send, I called back the third time and she said all available units are offered to other people. It would be so much nicer if she made it clear that there were a lot of groups of people ahead of me so we wouldn’t pay that 100 dollars to just apply for something that’s not even available"