The Village Mission Valley Apartment Homes

"The kindness and empathy that I felt and feel at the village mission valley to Irvine company apartments was amazing. You really get the welcome home feeling from their team. I've been really impressed and satisfied every time I've made contact with the team and the care and support excitement to get you in your home it's so cool. I love the way that they care for their actual property the the homes the atmosphere the way it looks and the fact that they want that from everyone means a lot and I just truly think that more people and more places and businesses can really take a number out of this book here because Irvine property is a whole experience that when moving in all you had to go through was very much worth it . I know you will enjoy too and thank you Irvine company property!"

"Somehow my review was deleted, so I will be reposting it: BEFORE making your life miserable and rent in this luxurious expensive community please take a moment and read below: Everything, from the beginning and that “self-tour” app, which is broken, are just purposed to fool you and play you around. The app does not work and will waste your time. The next step is that they will send you a couple of videos to see the properties, but what you will end up getting is nowhere near those videos and you won’t see the property until you pay the fees and receive the keys. Then everything starts, dealing with a group of condescending staff that are called “office managers”. I have been a resident of Village Mission Valley apartments since August. And been dealing with the resident next to me smoking marijuana without consequences from 6:30 AM repeatedly every two hours or so and this would keep occurring until midnight most of the time. The whole nasty smoke is drifting into my apartment and makes me want to vomit. I am being exposed to secondhand marijuana smoke regularly and has affected my daily life routine. I have difficulty sleeping and have constantly been dealing with migraine attacks. I can not turn on my heater/AC because it smells like a dead skunk trapped in there. Ended up buying a portable heater. I have reached out to Gloria, McKenzie, and Alfonso. I was told they need solid evidence. I ended up recording the resident and sent them a recording. Gloria ignores my emails. Reached out to McKenzie and today I noticed she hadn’t taken any action. I called again today after getting sprayed with the resident marijuana. This time Alfonso felt more like he was joking with me. He told me it is legal in California to smoke marijuana!!! BUT is it legal in your community? Do you make policies that don’t care about them?! He told me they’re building a case. I guess it’s been FOUR years since they’re building this case. It felt more like talking to a robot rather than a human named Alfonso!! I had a mental breakdown due to all the emotional distress I'm going through with this neighbor and all he did was keep repeating “Smoking marijuana in California is legal”. They don’t EVEN bother to give the resident a call or send a notice. Why they’re getting paid for?! Their security is a joke too. They send someone over to sniff around and go. No knocking on the door, giving notice, nothing. Pure waste of time. This neighbor has been here since 2021, she has had numerous complaints regarding her selfish behavior of smoking marijuana constantly and exposing others but no one is taking her under control and she has never faced her actions consequences per other neighbors. Very disappointed in the “Irvine Company” for having such incapable management that cannot put a STOP to a violation. They would attract you to rent here, as soon as you sign the lease, you are on your own facing the issues. ALL they care about is collecting rent on time. So, if you want a peaceful healthy life, do yourself a HUGE favor and DO NOT RENT in this community."

"All in all we've had a great experience living here. The maintenance guys are always prompt and respectful and have been helpful in fixing our things that needed to be replaced, fixed, etc. Mike and his crew are great! We have been also been working with Alphonso Aiello, one of the Assistant Community Managers and he has been very professional, courteous, and thoughtful. We had a devastating loss in the family and Alphonso sent us flowers along with a card and signatures from his team. It was thoughtful and made us feel special. He worked with us on some issues we had and resolved them quickly. He has a very calm tone and demeanor, and it is pleasant to interact with him. He seems to go the extra mile for us and that's commendable especially having experience in customer service and support. So far in the years we have stayed here it has been positive and nice for the most part. The amenities are great, the landscape is beautiful, and the people here are nice. The only thing we've ran into is the pipes leaking in the garage have caused water stains on our cars and have not been able to remove them but that's something I need to bring up with management."

"I have lived here for almost a year now and I love certain aspects about the village. I like the amenities and feel secure with the security at the gate. I have had different problems in my specific unit that I have had to visit the village office/call the village maintenance team for. The maintenance team has always been professional and nice to me and they get the job done quickly even with their busy schedule. Most of the office staff has been welcoming and helpful. Mackenzie has also been terrific. I had to visit the villages office multiple times for various reasons and she’s always happy to help me and guide me in the right direction. She never made me feel like a burden during my visits and was always on my side. If you have to deal with something regarding the village I would definitely request her. I believe she has your best interest at heart and I’m never disappointed in her help or her advice. She’s made living at the village much better and has always been kind to me when I needed any type of help."

"I have lived here multiple times and have always had a great experience . The grounds are beautifully and full of lush green trees and plants, the pools are resort style, there’s dog park and track, a bar, and even an onsite market!"