Torrey Hills Apartment Homes

"Beware of Irvine Company Apartments I am writing this review to warn potential tenants about the deceptive practices of Irvine Company Apartments. When you apply online, and later when you are presented with the lease agreement, you'll notice discrepancies in the lease terms. Irvine Company mostly extends the lease term in the contract, making it difficult for you to vacate the premises later without incurring hefty penalties. In my case, I reside in Torrey Hills, a rather old complex where the managing company itself has acknowledged issues with noisy plumbing. I can hear every time someone uses the toilet or shower during the night, which is incredibly loud, measuring up to 85 dB. This disrupts our sleep every night. Additionally, the windows are very old and have gaps. Despite being aware of this, the company has made no effort to fix them. During winter, it gets freezing inside the apartment due to these gaps, forcing us to spend extra on heating. Plumbing issues are also a constant hassle. Furthermore, the company only conducts repairs in the common areas like the pool and gym, neglecting repairs in individual apartments. They closed the pool for a month and extended the closure by another half month. You're not getting the full amenities promised by Irvine Company Apartments. Therefore, I urge you to approach leasing with Irvine Company Apartments with extreme caution. What they offer you and what you actually get are two entirely different things."

"Torrey hills has the best maintenance team! I have lived here for almost a year and I am continually blown away by the responsiveness and kindness! Shout out to Pablo! So great! If there is an issue it is fixed so quickly and I really feel like that is a hard to find quality in apartment complexes."

"I have been living at this community for over two years now and I am quite happy with how well the property is maintained. Grounds are always clean, folks are nice, and the maintenance in particular is great. Pablo and his team respond quickly and efficiently to all maintenance requests."

"We've lived here for about 2 1/2 years and love it! The property is clean and the pool is great. It's a nice quite location close to our daughters' schools. The apartment is a nice size and the patio is huge! Our maintenance team is fantastic. We had an issue today with our hot water in the master bathroom, and it was completely fixed less than 6 hours after I put the request in. Pablo and Jorge are great!"

"I just moved in a couple weeks ago but am so happy I chose Torrey Hills Apartment Homes. My experience with the Irvine Company who owns the property was streamlined as much as possible. The staff was very clear about the lease and what I was getting into. The amenities are very up-to-date, well-maintained, and convenient. The gym is open 24/7. Also, I had a couple minor issues with my unit and all I had to do was submit a request in their online system which is very easy to navigate. Pablo, one of the maintenance workers took care of a plumbing and electrical issue in the same visit! I thought I’d have to let two different workers in but he was quick, so friendly, and knowledgeable. At other places I’ve rented the process to get someone out to do even a simple fix took forever! Here it was so easy. I would have Pablo here in my home anytime without worrying about anything. He’s really a nice, capable guy and you can tell he takes pride in his work which is often hard to find these days. So far so good! :)"