Sierra Del Oro Apartments

"Thank you Jesse for being the one who finally fixed everything on our apartment! We’ve been killing for weeks and he’s the one who finally showed up. Jesse was so nice and helpful!"

"I had stopped by the office to request my shower be fixed. I was called an hour later by a very friendly maintenance man and am embarrassed that I don’t remember his name, but he asked if he could have access to my apartment and everything was fixed before I got home. I just moved in and have had nothing but great experiences with all of the staff. Give them all a raise!!!!"

"I have been living here since 2019 and overall it has been pleasant. Over the last year or so there was some turn around with the maintenance crew leading to unexpected delayed service. Collete and her staff have been performing well managing the nearly 400 units in the complex with these staffing changes and Jesse from maintenance who was hired not long ago has been a godsend! This guy seems very committed to helping this community and is also extremely knowledgeable and helpful to the residents here. I submitted 4 separate maintenance requests for issues that I was having in my unit that were stressing my son and I out and he knocked them all out in a day. The whole time he was here he was professional and very motivated to tackle the issues and make sure he addresses them all before he leaves for the day. I really appreciate the hard work and commitment to getting the job done!"

"I was hoping my AC situation was a one off but it appears many of us have had issues with getting any sort of repairs done. My AC unit leaked from the ceiling for 2 months before anything was done and somehow the fix made it worse? It wasn’t until I sent a video of it raining inside my unit and me stating I wouldn’t be responsible for the damages when I had been requesting maintenance for months before a fix was actually made. Then you can’t forget the dog poop everywhere and the doggy stations always being out of bags. Or the mailroom door that never seems to work. And trying to get ahold of someone at the office is impossible unless you physically walk in there."

"While this place seems nice, it is definitely not worth the outrageous prices. The staff here are completely incompetent. Nobody ever knows what is going on, and everyone I have met has been extremely condescending. I have had many instances where my mail has been kept from me due to staff not bothering to check the back room for my packages (including my college graduation cap and gown, which I had to pay an extra $75 to replace when really it was there the whole time). They have made me pay extra on my rent even though I do pay for my own renter’s insurance. Maintenance is terrible and completely unreliable. My AC unit leaked from the ceiling for MONTHS, I made several calls, and was ignored or was given excuses (how is emergency maintenance not available on weekends? Emergencies don’t happen on weekends?). I should not have been paying that much money for an apartment that drips brown water for months out of the AC and kitchen, and for a staff that’s so lazy, unaware, and heartless. I’ve never felt more blatantly uncared for than I have at Sierra Del Oro."