Baxter on Broadway

"Called to make an appointment to view a unit. Confirmed date and time the day before because the young woman said the previous date she couldn’t tour after 3pm. I come the next day at the agreed upon time and she says she can’t tour me because she’s the only one there. I signed a lease in jack London square. I wouldn’t recommend anyone waste their time here"

"I am editing my review to 1 star for the below reasons - 1. Since the second month. I lived here (Oct/23), the stretch labs directly underneath my unit started construction. I was not informed of any potential construction either on my lease nor before they started construction. 2. They start drilling the walls as early as 7 am in the morning and even on the weekends. I have reported this to the management team here (Lorena) many many times, but it kept happening until their renovation was completed in Jan 2024. I asked to speak to Lorena's manager, I was connected to Linda in December 2023. Linda had agreed to do an investigation. Today is Feb 13, 2023, not only did I not hear any resolution from the team yet, I just got an email from Lorena saying that she is just reaching out the stretch labs and asking me if I have evidence the noice was coming from stretch labs. This is completely unacceptable management. 3. Between Oct 2023 and Jan 2024, there was only 1 place under construction and that is directly underneath my unit. Lorena has personally went to talk to them in the early morning a few times while they started drilling the walls at 7am. 4. Loreta told me that the construction was supposed to happen between work hours (8am - 4pm) and only on weekdays, and she even lied to her manger saying that stretch labs has followed the construction hours even though she has personally gone there to ask them to stop after my numerous complains. This is unacceptable management. I am really really disappointed by how this property company conduct their business. I'm a resident here and I'm not impressed by the management team here at all. From the leasing process to moving in. It is really hard to get hold of anyone here via phone, so I had to repeatedly visit the leasing office in person to even get the lease application in and signed. I have lived here for over a month and they have NOT given me access to our package delivery box. We have packages delivered the same day because we need the package however I can't receive them because I don't have access to the locked package delivery system. Very frustrating."

"Unbelievably unprofessional, an absolute nightmare for anybody who would expect to be treated with human dignity, or any kind of basic respect. The management of this establishment are true con artists Whom specialize in ripping off helpless senior citizens, which indicates to me that there is no real standard (or rather “lack thereof”) for their willingness to Rob and defraud just about anyone. This place is Managed by crooks (or whoever decides to show up to work that day) Who would rather give you the runaround, then answer any questions with transparency, and it is truly a shame."

"If there’s one thing that impacts my decision, I must say it’s certainly the reviews. It appears Baxter has a few negative, but I can really only relate to the positive. I came in for a tour recently, and was immediately greeted & helped. It didn’t feel like a fake help neither. Candy seemed genuine & that goes a long way for me. We began our tour with the lounge nearest to the office, I must say, it’s so nice in there. I was pleased to hear the lounge areas are provided with wifi. That will make it super easy for me to work from them. The fitness center isn’t the largest, but it definitely has a little bit of everything, I do want to note, that the temperature was cooler in it. The little pet wash area is neat, surprisingly it did not smell like pet neither. It actually smells good in there. There’s two large elevators, we then toured the rooftop area, and club house, the rooftop is breathtaking, the patio furniture is so nice and appeared brand new, the grills had there little utensils next to them which I thought was neat. I was eager on wanting to see the trash rooms, since I had read a lot of bad things regarding the trash & they were spotless. It even smelled good in them, like freshener of some sort. The property in general smelled good, like cleaning products. The little community garden was whatever. The patios outside there are cool tho. The unit I toured was an open bedroom, it’s perfect for me and my dog, Charlie. The unit had a fairly large size bathroom, & deep tub, which is a bonus, because I love to take baths. The apartment comes with appliances. Honestly, can’t beat the size of the washer and dryer. I like that the unit was all flooring as well, and only carpet in the bedroom area. The windows don’t open to much, but doesn’t matter to me because there is heating and AC! I think sometimes we tend to forget it is apartment living and expect it to be as if we’re purchasing a house! I was honestly satisfied & can’t wait to be apart of this community. I am so glad I went in and toured for myself instead of going based off negative reviews, like I have in the past. Hope this helps anyone seeking!"

"My experience residing at Baxter has been phenomenal. I would like to thank the staff Lorena, Candy, Luis & Kraig for their hard work. They are an impeccable team. The amenities Baxter has to offer are amazing, I love utilizing the rooftop, the fitness center & the lounges. It is a beautiful property in a great area! I love that I get all appliances in my unit & didn’t have to purchase any on my own. As I have had to in the past. I get a refrigerator, stove, dishwasher & microwave. My favorite is the very large washer and dryer! I cant ask for more! I appreciate the resident events that are hosted as well. It is very nice to get to meet and spend time with others who also reside at Baxter. I am very happy living here. I recommend anyone searching for a place, this place is HOME!"