Metropolitan Apartments

"Much appreciation for Miguel/Eric and the maintenance team. They stay busy taking care of the residents and as someone who has lived in several Bay Area apartment complexes, I can say that Miguel/Eric and team do not do the bare minimum just to close tickets. Instead, they do what is right for the resident & unit, which you don't see often nowadays. Thanks Miguel/Eric and team!"

"This is a review regarding the tour I had recently. It was easy to make an appointment, and Demetres was very friendly, professional, and thorough. The unit I saw was renovated and very nice (which made me wonder why the website doesn't have recent photos). I also liked that the apartment was basically in downtown San Mateo. I decided to sign a lease elsewhere just because it was slightly cheaper than Metropolitan. But I will definitely come back to check out Metropolitan again in the future."

"Metropolitan team, these words cover the surface of my gratitude. Thank you to each and every one of you for making this move effortless for me and my family. Metropolitan apartments have an “I am home” feeling to a vibrant downtown. Gorgeous amenities with an effortless reservation system. Neighborhood lounge, movie, theater, pool/jacuzzi, barbecue areas and office space. My family and I are excited for movie nights! This prime location is a perfect mixture of residential and city lifestyle. Metro is pet friendly; my pups love our neighborhood walks. We’re so close to the San Mateo downtown, night out is easy when choosing where to grub. Around the corner from Cal Train and Highway 101. Metro hosts lovely neighborhood events and upkeep the grounds of the landscape beautifully. Home amenities: They have in unit washer and dryer. Stainless steel appliances, tall ceilings, spacious bedroom and bathrooms, open kitchen, central AC & heat, some have a fireplace! The team excels in communication, has been responsive and patient to all our questions. Professional and warm. Thank you, J, Corey, Manisha, Demetres, Miguel, Eric, Carlos, Anna, Angel, and their Spectrum team Imelda! We love our new home and Neighborhood."

"Update (12/10): Corey & Miguel got involved and were super helpful in getting things fixed! Service team came the next day and fixed everything in about half an hour. Thank you so much to Corey & Miguel for helping us get our apartment requests resolved!! --------------------------------------------------------------------------------------------------------------- We just moved in here about 2 weeks ago, and below is my honest review of this property. Pros: -The actual apartments are very beautiful! We're in a loft with 20 ft ceilings, and the renovated unit is very nice. -It's very close to San Mateo downtown and the area is pretty nice and very convinient! -The amenities are really nice! They include a private movie theater, which we tried out and it was cool! -The leasing agents I've talked to (Demetrius, Manisha, Anna) are all very sweet. Cons: -Unfortunately, just like the last reviewer alluded to (also a recent move-in), we've had issues with multiple things not working well after move-in that are being "fixed" VERY SLOWLY, if at all. Metropolitan claims that services requests are attended to within 72 hours- this has not been our experience in general. Here's a list of issues in our new, renovated apartment we've experienced in 2 weeks: 1) No hot water (they did fix this within 24 hours) 2) Two different windows don't open- the first time we notified the maintenance team about this, they closed the service request with no communication so we had no idea what was going on. After multiple rounds of chasing after them, they finally told us they had to order new springs, but didn't know when they would come in. 3) The toilet was disgusting- there was brown residue caked to the bottom of the bowl and giant scratches all over it!! They claimed it was impossible to be cleaned and just "cosmetic". I don't know what it was, but after an hour of scrubbing it myself with the Barkeeper's Friend, both the brown residue and the scratches came off just fine. I just don't think a new tenant should be responsible for scrubbing brown gunk from a toilet the first day of a move in- it should be move-in ready. I've considering sharing pictures of this on here but it looks kind of nasty so I just won't….for now. 4) Washer rubber gasket is moldy- this request has been open for a week with no resolution. The whole washing machine smells like mold. 5) One of the window shades is broken and doesn't roll down- this is a big problem b/c it is in the bedroom and unfortunately the street lights are now very bright in the room at night. This request has also been open for a week with no resolution. The frustrating thing is, there's pretty much no communication about anything from the maintenance team. We even tried scheduling a time with them to come by multiple times, and they didn't show up for two seperate appointments. The leasing office has tried to call them for us, but nothing has really happened- things are still not being fixed at a reasonable speed. This is not the service I would expect from a Prometheus team."

"Edit Nov 19, 2023: Somebody finally got in touch with us and fixed the issue. ............................................. It has been a month since we moved in and I can say I truly regret choosing this place. I don't recommend it to anyone. We are scientists who moved from Germany to here and we were told that we'll have a one-month free offer meaning that we will not need to pay any rent in November (this month). This offer was already very shady since this was only verbally communicated and never written down. Anna from Metropolitan told us on the phone that we shouldn't worry seeing a rent for every month annotated in our online account because it is something that the will do on "their end". One month after moving in, I received an email saying that we were late to pay our rent.... we were really shocked!... Apparently they forgot to send us a document to be signed, so now it seems in their system as if we owe them money. I asked them to fix this because one of the reasons why we chose this place was due to its one-month free deal. I had to run behind their back, go meet them in person and send an email.. No answer, no progress... They ghosted us. Then, Raven from Homebase asked whether we could pay for this month and get the free offer for December. She/h never even apologized for not completing the paperwork so that we could get the deal we were promised for. I sent her an email Cc'ing people from home saying that we cannot pay for November and it is her fault to not send us the document on time, but I never got a reply back. She was supposed to send us some documents to be signed to get the one-month free offer but she still didn't do it. People are pretty rude in this sense, they are horrible at communicating and they do not do their job. In practice they lied to us... That is really extremely unprofessional... Also when we moved in, we had to go through the house to mark on a paper whether there are any issues with the house. This paper was signed by them saying there is no issue found, but we fund issues inside the house almost in 30-40% of the list... You should see it... They didn't even check anything and just marked through everything on the list, which can be seen from the way they scratched through everything.. I cannot believe how hard it is for some people to just sit in front of a computer and click through certain buttons on time so that the tenants are not fcked... I am extremely disappointed..."