50 Jones

"DO NOT MOVE HERE! I locked my mountain bike in their "secure storage" and it got stolen. Their bike storage door does not close and it is very easy for anyone from outside to come inside and steal something. The property management's response was that they can not do anything about security and even refused to even help me file a insurance claim by not providing their CCTV footage. After this, my 4 other friends who live in the same apartment complex and I are moving out as well."

"DO NOT MOVE HERE!!! I have lived here for almost a year now and I regretted my decision the moment I moved in. From the start of my experience, when I was sent my lease agreement by an assistant manager (sent on Feb 28th), it included a cost amount that I had not originally agreed to. When speaking with the assistant manager about the issue, he seemed very unapologetic and tried to imply it was my fault for asking for so many quotes on different units. After I was all moved in, I have had several concerns arise that I will list below: 1. Parking Garage security - I have witnessed homeless roaming the garage and have personally gone to the concierge to inform them of this. The garage is also always under construction (I have been here a month and there has only been a single week that it was working properly) so it is left open (sometimes with a security guard, sometimes not). 2. Obvious drug dealing directly in front of the unit - This leads me to feel unsafe leaving the community because there is cat calling from these men and sometimes it attracts violence from others. One of the photos includes crime scene tape that was placed outside of the building after a woman was shot. They also blast music every Friday/Saturday night from 10:00PM - 3:00AM and the cops do not seem to care (the manager suggested calling the cops but there are cop cars that drive passed it throughout the night… they do not care!!). These individuals also have no problem approaching young women. I was told “you’re too pretty to be out here alone” which in the tone it was said, sounded more of a warning than a compliment.. 3. Shady neighbor - In my first month here, there were various incidents that made me feel unsafe to live next to this resident. I have attached a few photos for reference to the information below: • Overdose in the middle of the night (paramedics banging on his door in the middle of the night) • A lot of traffic of non residents visiting his unit - were clearly under the influence and it continued for months • Extreme amount of garbage/clothing left outside of his apartment that smells of smoke and rotten items that leave the entire floor smelling of a strong odor • vandalism on the walls next to his unit • Has pulled someone into his apartment and held them at knife point •Very loud throughout the night, slamming doors purposely and listening to music loudly late at night and it can be heard very clearly as the doors have a small space underneath for the sound to come through. 4. Dog run unsanitary - a couple weeks after moving in my dog became ill. After speaking with other residents with dogs, their dogs experiencing the same symptoms so they advised me not to walk my dog on the dog run to avoid sicknesses being passed. The dog run has also been under construction for almost a year now. Photo included! One of the things that sold me to this property was this amenity in order to avoid the dangers outside. 5. Fire pits have not been in use for months and I found out the hard way after hosting an event on the rooftop on a cold afternoon. I had expected the fire pit to be an option when guests got cold, but unfortunately, they were not. This includes the rooftop and downstairs patio area. When doing a tour, they do not mention that these have not been in use for months. 6. Homeless everywhere using drugs, using the entry ways as a spot to urinate, making themselves comfortable in front and on the side of the building to do whatever it is they like. And I do mean whatever it is they like! 7. Lack of staffing.. Management has been a revolving door along with limited maintenance staffing as well. So do not expect your concerns to be resolved. In conclusion, I am not just writing this review to complain. If I could prevent anyone from having to endure what I have had to while living here, I will. I just hope changes can be made to make this beautiful space enjoyable. I will absolutely not be renewing my lease and will advise anyone who asks not to consider moving to this location."

"I have 2 bikes that were locked in a secure bike room on the 2nd basement of 50 Jones Apartment building. I went to an international trip and when I came back, I saw that one of my bikes were stolen. The stolen mountain bike was expensive and that is why I had placed it in front of a CCTV in the room. In the locked room, I had put an additional lock and someone had cut my personal lock and stolen my bicycle from the secured bike room that is only accessible to residents who have bikes in that bike room. Upon realizing that the bike was stolen at 9pm on Friday, I immediately reached out to the office staff and there was no response from them or even the security officer at the building. The next morning I went to the Leasing office and they asked us to come on Monday because the manager was out till Monday. I understand if this was a regular issue, however a bike was stolen and the management was hardly concerned or treated this as a serious situation. On Monday after meeting with the leasing team they said that they will review the footage of the CCTV camera that is in the bike room. We required the CCTV footage as our insurance company would not consider this as a theft without the footage or proof that it was stolen. It took the management 2 weeks to look through 1 month of footage and they have basically said that there is nothing they can do to help us with the footage. At this point, I am extremely frustrated, firstly as to how someone could get in a secured building then access the 2nd basement which is also secured and then access another locked secured room and cut another lock and steal a bike without the management or security knowing about it. Secondly, how can the management just shrug their responsibility of keeping their tenant's items safe? I would not recommend anyone staying at this apartment complex. It is highly unsafe for you and your belongings. My other cycle which was cheaper was spared by the thief and you can see the cut lock and my stolen cycle’s tire tube thrown on the floor in the photos."

"50 Jones is an AMAZING place to live. It’s in a prime location and the property is kept super clean. The office staff are always friendly and quick to offer the best service they can. I have felt safe and cared for my entire time here. I understand some people may complain about crime etc but this is a major city and it’s going to happen. It’s not the communitys fault or job to control the outside world.❤️"

"The staff is awesome (Jaime, Robert, & Marlon have been accommodating for all my concerns). Ive only been here a week; so far I am loving my view and my apartment and community: Nothing what I didn’t expect that “everything in California” comes at a price… parking, parcel handling, have extra fees from rent. The dog jog is under construction and smells like I’m going to catch something but it’s nice to have versus going on the street with my dog amidst all of the drug dealing and chaos outside the building. I have heard this is Mid Market, Union Square, & Lower Nob Hill but all of the reviews say it’s safe. The 12th floor terrace is magical and the Wi-Fi cafe is a nice spot when working remotely. I have tried the gym and thankful for the discounted fees of EV charging. So far neighbors have been friendly and no issues."