Sue Carrell & Associates
About the Business
Sue Carrell & Associates is a reputable real estate agency located at 6570 Oakmont Drive in Santa Rosa, California. With a dedicated team of experienced professionals, we specialize in helping clients buy, sell, and rent properties in the local area. Our personalized approach, attention to detail, and commitment to customer satisfaction set us apart from the competition. Whether you are looking for your dream home or trying to sell your current property, Sue Carrell & Associates is here to guide you every step of the way. Contact us today to learn more about our services and how we can help you achieve your real estate goals.
Photos
Location & Phone number
6570 Oakmont Dr #100, Santa Rosa, CA 95409, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"I had a good experience as a tenant with Christine Schild as my property manager for 3 years. All maintenance requests were handled promptly, and they were very fair at returning my security deposit. I have no complaints. Thanks!"
"I had the best experience both with Sue Carrell's rental agency and with her real estate company, Oakmont Realty. Sue was so accommodating in getting me both into and out of a rental house, and she and her staff, Christine and Lorena, couldn't have been kinder and more helpful. Sue Senk from Oakmont Realty was my agent when buying a house, and while the process was stressful (mostly because of the difficulty of getting fire insurance), I felt like I had a guardian angel in Sue, She is knowledgeable, caring and a formidable advocate. I highly recommend Sue Carrell & Associates, Oakmont Realty and Sue Senk."
"I was given approval by the lady at this property management company to rent a house. She even confirmed with me the date that I was going to move in. A week later (2 days before the decided move in date), after saying she was about to send me the lease agreement, she suddenly said that they were giving the house to a different candidate. I now have to scramble to find a place to live because she led me to believe I was moving in two days from now and then totally screwed me over. Completely unprofessional."
"What can I say about Sue Carrell? Run, don’t walk away from her if you are considering her as your property manager. I assure you the negative reviews here are likely accurate, and you should not believe Sue’s protestations that they are fake. This is ultimately what we experienced as a result of Sue Carrell’s negligence, lack of supervision, and placement of unqualified tenants in our property. Damages to the property in excess of $10,000, far exceeding the amount of the security deposit. We had to endure the stress of tenants who: Violated their lease Lie, cheat, and steal, readily and easily Fought and screamed obscenities at each other so loudly and frequently that the neighbors had to come forward and express their distress to me about the tenant’s behavior. Broke windows Paid their rent late Who became unemployed, multiple times When I brought up concerns about the tenants to Sue Carrell she did nothing but defend the tenants to me. She was rude and condescending to me, and complained about how often she had to go over to visit the property. What I see now is the extreme of Sue Carrell’s negligence in placing unqualified tenants in the property, that she obviously did not do regular property inspections, and she intentionally withheld information from me so I would not insist she remove the tenants from the property. Not only did she not supervise the tenants and inspect the property on a regular basis, she failed to adequately supervise and follow-up on vendors she sent to the property to perform repairs. Some examples: We paid to have the same plumbing leak fixed three times which ultimately ended up costing $1500. We were charged $150 to replace a smoke alarm. We paid a pest control company $350 to perform pest control and exclusion services. They did NOT perform all of the services they charged for. Sue Carrell never followed up on the work they performed to see if it had actually been done, the problem resolved, and simply wrote them check. This ultimately ended up causing extensive damage to the property, and thousands of dollars in repair costs. After all of this stress and hassle, Sue Carrell finally gave the tenants a 90 day notice, this even after they had violated their lease. The 90 days came and went and Sue Carrell did not move the tenants out. In fact, she gave them the OK to stay another 7 days without asking for my permission and approval before doing so. I had to seek out an eviction attorney and get all of the paperwork lined up to file an unlawful detainer to pressure Sue Carrell to get the tenants out of the property. Ultimately the tenants stayed 10 days beyond their 90 days for which they paid nothing. In conclusion, when I told Sue I would not be retaining her as property manager (who in their right mind would?) she dumped the former tenant and the disposition of their deposit on me to handle. This for a tenant she had placed in the property!"
"I would give 6 stars if Yelp would allow it. My family and I needed a property management company for our condo in Santa Rosa. We interviewed 5 different agencies, but no one was as knowledgeable and personally invested as Sue. Sue is that rare combination of friendly and pithy professionalism. She knows how to deal with both our needs as owners, while educating on us as to best serve our tenants. We love Sue and her team so much, she is currently the real estate agent selling our mom's home. Thank you Sue. You get our highest recommendation for effectiveness, professionalism, knowledge, and ethics."
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