OptumRx Mail Order Physical Location

"Customer service flat out lied to me re: delivery. Had surgery on Wednesday, pain meds prescribed weren't helping. My Dr called in a stronger prescription. I called optumrx (yes reps are in a different country) to get an ETA as I'm in extreme pain. The rep I spoke with charged me an large amount for expedited shipping and Saturday delivery. I paid it because I can't walk, drive etc and have been in extreme pain/tears for 48+ hours. She confirmed MULTIPLE TIMES on the phone the delivery date of 5/29/21 (today). When I called to get a tracking number, it said order was still processing. I spoke with a cust service rep to check status at which point he confirmed no, the order would not be delivered today and he couldn't tell me when it would deliver. It's sat of a 3 day weekend so, I'm guessing nothing will arrive for at least 3 days. This is ridiculous. United healthcare should be ashamed of themselves for using this 3rd party provider and optumrx should not even be in business. They charged me for expedited, sat delivery with no intention of delivering. Will be filing a report with BBB and my credit card for these charges. Horrible, unethical company. Optumrx, you should be ashamed of yourselves. You are putting people's health and well being at risk. Unacceptable."

"Terrible customer service meds came broke in small pieces and when you hold customer service they are really rude only few pharmacist tried to help.. difference between OptumRX and WalMart"

"We are forced to use OptumRx if we want delivery using our United Healthcare Rx insurance. It’s awful. We can’t understand people in customer service, so they’re obviously not in the US. They usually get everything wrong. It takes several phone calls to get a Rx filled correctly. They promise notifications of the Rx status, but they never deliver."

"There is no customer service. We spent hours working out the bugs in getting our one prescription. If you call you get the Philippines. The workers are very nice, but really either don’t know how to use their computer system or they are working with a bad system. Th think it is the latter. When we finally got confirmation by talking to a clerk in the US, they said we would get a confirmation number emailed to us so we can see when it is coming. No email was ever sent. Checking the web site was unproductive. Finally got an US person on the phone. She gave us a tracking number, finally. I won’t go into the address screw up, but I will leave that for another day. This company is horrible. If you do not need to use them, do’t and consider yourself lucky."

"Most of the time I’ve had no issues - although the fact that I have to use a mail order pharmacy is bad enough. Two weeks ago, I updated my address as we had moved and decided to go ahead and renew my order, even though I had three weeks remaining. It took nearly a week for them to fulfill the order. Once I received the tracking information, I checked to make sure they had the correct final destination, which they did. But for some reason, once the order arrived at USPS, it was send to my old address in a different state. I found this out on Thursday night when the tracking information said it was I deliverable. At this point, with less than a week left of my medication, I called up OptumRx to have them send me the order to my new address. They told me that since the order had been closed, there’s nothing they could do about it. I spoke to three different people, including a supervisor, and all confirmed that my address had been updated but couldn’t tell me why the order had gone out with the wrong label. OptumRX wouldn’t take responsibility for this major screw up and said that I need to work it out with the carrier. They did offer to give me an override for an emergency supply but in order to do this, I need to either head back to my old state to visit the doctor (they can’t practice across state lines) or find a specialist in my new state that can get me in immediately to get a new prescription. It doesn’t matter to OptumRX that I’ll be out extra money for their error. As far as they’re concerned, they’ve done their part, even though they failed to get the medication to me. I ended up having to call USPS and ask them to forward the order to my new address. Unfortunately, nobody has been able to actually find the package, but they’re assuming it’s in a bin somewhere to be forwarded. So now I’m having to ration my medication and suffer the withdrawal symptoms until I receive my order. And the fact that I’m stuck with OptumRX for as long as I work for my employer is the worst part. This company is making money off my premiums without providing adequate service. The US healthcare system in a nutshell..."