Costco Pharmacy

"The lady who answered the phone for the pharmacy was extremely rude and made me feel dumb for asking normal questions? Pretty disappointed, I don’t think I’ll be going with their pharmacy because of it."

"Tuesday 7, 2:20 pm. Told me to wait 20 min. Waited 50 min until I asked about my prescription. Lady obviously forgot."

"The staff is always helpful and understanding. I never wait long."

"Dumbfounded by the utter incompetence of this “pharmacy”! They don’t know how their auto refill works so medication will be arbitrarily refilled. The staff are complacent at best and nonverbal communicators on every day I’ve been there. Still trying to figure out what their job is, besides messing up prescriptions"

"My dog, Duke, developed seizures a few months ago that REQUIRE medication to keep under control. Very timed administrations, at that. I went to Costco to pick up Duke’s seizure refill on Friday but they didn’t have enough for the entire prescription, so the kind lady gave me a few days worth until they got more in. Today, Monday, I went back to pick it up (it was $85.87 last month), and they charged me $129. I thought it was off, but what could I do...when I went to pay, I realized I forgot my debit card (which is all Costco takes), so I asked if I could just have 3 pills (24 hrs worth) and get the rest tomorrow so that Duke can have his medication tonight and not have to deal with seizures. Although the lady wanted to help, the men behind the counter declined and one went as far as to say “how much cash do you have on you? Then we can see how many pills we can give you” uhm...really?????? So I said “well, more importantly, how did you get a 40% price increase within a month and not have the decency to let me know?” He said “the previous manufacturer isn’t sending to Costco currently, it’s out of our hands.” The price increase might be out of their hands, but they should have an ethical duty to warn consumers. Anyways, it was overall appalling, especially being asked how much cash I had on me (none, by the way). So I left with no seizure medication for Duke and am taking my business elsewhere! I was extremely disappointed with their customer service and lack of empathy. Please think twice before choosing their pharmacy."