CVS Pharmacy 27320 West Lugonia Avenue, Redlands, CA 92374

"Pharmacist here is wholly unhelpful and rude. She’s isn’t there most of the time that the pharmacy is open, and the technicians aren’t allowed to answer most questions you would have about medications."

"They did not accept IEHP insurance upon timely arrival for this appointment for the new Covid vaccination. They knew my father had this insurance at the time of scheduling. Why did CVS have to waste our time? They asked for Medicare card to give the vaccine which my father does not have."

"The pharmacist refused to fill my husband’s & my prescription because she disagreed with my doctor. When I asked her to call the office to ask for their diagnosis she accused me of being related to the doctor & refused to call. She was so incredibly mean. I have never had a pharmacist try to ‘play doctor’ & refuse a medication before. I love target but will never be using this pharmacy ever again. Pharmacists do not have medical degrees, can’t refuse because you may be related to the prescriber, & can’t decide if you need a medication or not. On top of that she was incredibly mean."

"Do NOT put your card on file. They WILL charge you against your wishes and they don't reverse the charges when asked. Was called and asked if I wanted my meds mailed at additional cost, I declined and stated exact day I would pick up. Pharmacist confirmed meds would still be available. I arrive on stated date to pick up meds and they had been sent out against my stated wishes and card had been charged. Still have not received meds even though they were mailed out three days ago. Still have not veen refunded the charges. And pharmacist couldnt give me more than *1* pill 'to get me by'. And I won't be able to try to get them from post office again until 8 days from now due to no residential service in my community. Customer service sucks and there's no resolution in sight. Had to file complaint with BBB to try and get resolution that way."

"Very bad service I was needing COVID 19 test and I want it to know if my insurance will cover it she told me I don't have any I can't answer any questions and I still ask her again okay I know u said you guys don't have any...but my question is if my insurance will cover it or I have to pay it ..she answered again I don't have any she never answered me. ...so I ended up calling rite aid in highland they answered me very nice way and I got my COVID 19 test 8 for me and other 8 for my husband so that's the best place"