CVS Pharmacy 3010 South Sepulveda Boulevard, Los Angeles, CA 90034

"Zero stars, actually. I went to the CVS Pharmacy to pick up a prescription I have taken for literally DECADES and have been filling at THIS CVS store for decades. There's a sign at the front door that says the pharmacy is closed from 12:30-1 PM daily for lunch. So I deliberately avoided that time window. When I got to the pharmacy, the clerk was ringing me up, and suddenly announced that my RX had been flagged, which meant that only a pharmacist could override the flag. The pharmacist, was, of course, at lunch and there was no other pharmacist on duty (again, I had avoided the 12:30-1PM window). The pharmacist would not be back for another half hour. I had to cancel previously-made plans so that I could pick up the RX. When I returned to the pharmacy there was, of course, a significant line. When I got to the head of the line, the pharmacist was busy. When I finally got to speak with him, he advised me that any pharmacist there can flag a prescription for any reason and that someone (not him, he claimed) flagged the medication because there was an increased fall risk for older people. I have personally been in the category of "older people" for quite a while and, as I said, have been taking this medication from the time I was in the category of what is now referred to as "Zoomers" (although they weren't back then - we were hippies) and I have yet to face-plant while taking it. Whoever filled it/flagged it clearly don't bother to read the patient history in their own computers. At any rate, if they are going to act like they're dispensing post-its and pen refills, then they should leave the decision-making to the patient and his/her/their physician."

"I am writing to bring to your attention a concerning experience I recently had at your [Store #8847] CVS Pharmacy involving an employee named Cheryl. As a loyal customer of over 10 years, I have consistently received excellent service from your staff; however, my encounters with Cheryl have been far from satisfactory. On two separate occasions, Cheryl assisted me at the pharmacy counter, and both times, her demeanor was notably rude and condescending. Unfortunately, her approach was characterized by a "holier than thou" attitude, which left me feeling disrespected and uncomfortable as a customer seeking assistance. In light of Cheryl's behavior, I requested to speak with her supervisor and was promptly directed to Mina, who was working at the adjacent register. I must commend Mina for his swift response and exemplary customer service. He addressed my concerns with kindness and professionalism, ensuring that I left the pharmacy feeling valued and attended to. While I understand that everyone can have an off day, Cheryl's consistent rudeness raises concerns about her suitability for a customer-facing role. I believe that CVS Pharmacy should strive to maintain a positive and respectful environment for its customers. Cheryl's attitude does not align with the excellent service I have come to expect from CVS over the years. I would appreciate it if you could investigate this matter further and take appropriate action to address Cheryl's behavior. As a loyal customer, I believe that CVS Pharmacy should continue to be a place where individuals feel welcomed and treated with respect. I trust that you will handle this complaint with the utmost attention it deserves. Thank you for your prompt attention to this matter."

"Terrible systems, no phone pick up, no customer service, force you to make various trips to get your meds, endless bureaucracy. I can't stand this dysfunctional pharmacy."

"One of the biggest CVS I ever visited. Huge selection of postcards, holiday gifts, seasonal specials and decorations. Friendly pharmacy staff, vaccines, etc. No lines because they added self-service kiosks. They also just added a pickup service with UPS - got my Costco order delivered there - safer than getting the box sitting by the house for hours. Update as of July 6, 2023: changing my rating to "0". I had a package from CVS online delivered by UPS to this location. When I came to the store to pick it up I found out that: 1. The two employees present didn't know how to process it to release it to me and asked me to come later; 2. When I came later the same evening I found out that the box was completely smashed on one side and the employee insisted that I sign and accept it as is. When I refued to sign for it he was curt and dismissive. He said his name was ALEX"

"This place used to be good. In the last month the pharmacy staff has changed and is incompetent. I used to never wait. Now there's always long lines. The pharmacy staff today promised my medication would be ready once I was finished waiting in line. I waited in line 15 minutes and of course medicine was not ready. They said we will call your name shortly and I waited another 15 to 20minutes. They never called my name. My boyfriend has been complaining about the same experience. You need new staff, people who care about helping others."