Walgenmeyer's Carpet & Tile 2014 South Stoughton Road, Madison, WI 53716

"Had new carpet installed today. The entire team at Walgenmeyer's are great to work with. No pressure to buy they just want to help you find the right fit for your home. Jeff our installer even helped moved some items that we didn't have out of the way yet. Great people, great product. Highly recommend!!"

"Terrible service from salesman, Jeff, at Walgenmeyers. Went in April to place order and schedule June install in a rental unit. Informed Jeff time was of the essence, must install in June. No response to my followup phone calls so in May went into store. Jeff told me the vinyl that I had requested had been scheduled for another job. So I picked a different more expensive floor. Do to my experiences w/this salesman, I again checked in later May, (no responce, so again went into store). Jeff said the original vinyl I had requested was now available. I said "no", I need this job completed in June, I have been working with you since April". Installer did not install metal thershold in basement bedroom doorway. This was our third order/install with this Company. Don't think will use them again."

"Really enjoyed working with Jeff, the prices were reasonable they were always letting us know when things would get done. The installers were friendly and did a great job. I would highly recommend Walgenmeyers."

"I will never shop at Walgenmeyer's for flooring ever again. I had to wait 3 weeks before they got the correct carpet from the time we picked our carpet till the day of install 2 weeks of having our living room empty. So disappointing, word-of-mouth travels fast and 70 of my coworkers not including family and friends will ever shop there either. Yes, they did compensate us but I would have rather had the correct carpet instead of them trying get us to accept a different one by having the installer here with it."

"Very disappointed in my service from Walgenmeyer's. I'm a third time returning customer. The first time I had great service but since then it has only gotten worse and worse. The second time I had difficulty getting responses back but ultimately was able to order what I needed to. This third time has been horrific. I've had to repeat what I wanted multiple times. I've had them come out to generate a quote and they keep pushing the ETA on it to the point I stopped following up since they said I'd have it over a week ago. Even though they wrote down my flooring pick multiple times they've had to call and ask for it again. If I could just deal with the owners, it would likely be a great experience but the lack of follow up, attention to detail, and follow through is less than desirable and would not recommend working with them."