Prime Medical 1600 South Gaffey Street, Los Angeles, CA 90731

"The way this place operates is ridiculous. My elderly mother has to constantly call and remind them to push paperwork through that should have been handled weeks prior. I am switching her to another practice. Don’t waste your time, energy, or money here."

"My experience with Dr. Vargas' medical care team at Prime Medical was horrible. Initially, my concerns were addressed with care, but when I needed follow-up assistance, I was left feeling completely neglected and unheard. Despite several assurances, calls regarding my recurring illness were met with the run-around that ended with my medical issue being UNRESOLVED and UNADDRESSED. The lack of communication and care was unacceptable. I even sent a lengthy and detailed complaint to which I never received a response, follow-up call or an apology. No one should endure such poor treatment. I will definitely be escalating my complaint through the proper channels. I’d give them 0 stars if I could."

"Summary: potentially fraudulent business/care practices Unfortunately the 10 months I’ve been under the care of the team here has been very frustrating. In my primary care visit the doctor was dismissive of most of my health concerns (normal stuff - chronic migraines, back issues, etc) and did not provide referrals. I’ve since had to request multiple follow up appointments to request additional care/referrals as the issues did not magically go away like she seemed to think they would. It feels like a tactic to be able to bill more visits to my insurance. I feel old I’m trapped on a treadmill trying to get care for fairly straightforward issues."

"I’ve been with Dr Shah and her team for several years. She’s smart, thorough , and responsive — and always on top of my meds and whatever tests that are due. Her staff is courteous and professional."

"I've been taking my mother to Prime Medical for all her routine care for years. They are great! They handle everything on site. The whole staff is polite, professional and compassionate. Highly recommended."