Kaiser Permanente Porter Ranch Medical Offices

"The facility is very clean. My husband walked in for a flu shot. He was instructed to fill out a form and to head to the 3rd floor for his flu shot. We arrived at the third floor and waited and waited for about 45 minutes for a flu shot. In between waiting, I asked a couple of nurses if they knew we were waiting. They said we will be with you in a few minutes. There was no one waiting with us for a flu shot. It was just us. I went downstairs to ask the receptionist about the wait time but was rudely told to wait in line. Meanwhile, the other receptionists at the desk continued to talk about a personal matter with another co-worker instead of attending to me. I like this facility because it's clean and modern but the customer service in the reception area is horrible and communication between the patients and nurse is bad. Just let me know that you know I'm there outside waiting. Just as simple as that I would have understood but instead my husband and I were just clueless."

"Only the 2nd time coming here but there will not be a 3rd. I waited 40 minutes to pick a prescription the first time and now I have the pleasure of waiting 30 minutes for lab work to be done. Mission Hills may be out of the way for me slightly on the way home from work but they have nowhere near the wait time. Lesson learned"

"Dr Sylvia Murdaian was amazing. I had to take my mother-in-law in as she was not feeling well and her PCP was booked. How lucky we were to have Dr Murdaian take care of her. She took so much time and really listened to her. She shared a great deal of knowledge and her treatment plan really helped. What an asset to this kaiser facility."

"I have been a Kaiser member for 15+ years. I used to love Glendale then it went downhill (see ratings), I tried North Hollywood and it was a lemon too (also see ratings). I saw the great reviews here, and thus far I am impressed. Phlebotomy technician Josue was excellent, highly professional, very skilled at drawing my blood and he left no bruise. He also used a better quality tape on the cotton ball. I was very pleased with his service and hope that Kaiser shares this feedback with him."

"The new Kaiser office is very nice and new. It's very open and is not sterile and imposing. They put a lot of effort into making this office "pretty" with their waiting area and glass windows everywhere. They have a lot of self check in kiosks right as you enter, then a person standing off to the side for even faster check ins. There is a receptionist there who will also check you in. The lines weren't long and the wait in the lobby was not long. You'll get a text when they're ready to see you, or your name will shop up on the board. The 5 stars were for the building alone. The wait time and the doctor were different stories. It didn't take me long to get in the room, however the wait for the doctor was almost an hour. When I saw the doctor, he absolutely was uninterested in what was wrong with me and seemed bored by my symptoms. I like the new office, but the doctor left much to be desired."