Santo Nino Medical Clinic

"I will second my sister's opinion! We have been going there since we can remember, and the service has drastically changed. All the ladies at the desk, with the exception of Miss Santa, are rude and very unprofessional. I asked one of them about my previous weight and some lab results, and she seemed very annoyed to answer my questions. As far as the doctors, Dr. Lim is phenomenal, but unfortunately, after so many staff incidents, I have decided to find a different PCP. Dr. Lim, you have been awesome, but you need to reconsider better training that unpleasant staff."

"I recently visited the facility and noticed some concerning changes. It seems like there's been a shift in the team, and the absence of older employees is noticeable. The front desk staff, especially the ladies, displayed a considerable amount of attitude. The individual handling blood work also raised some concerns, as her behavior and lack of professionalism were evident. During a conversation with me and her colleague, she interrupted loudly, which I found disrespectful to both her colleague and me. Her colleague just shut off so fast...I was having really good day so I didn't tell her anything, but I will next time. It appears that some employees are unhappy, and this might be affecting the overall atmosphere. The lady booking appointments seemed disinterested and unprofessional. Having been a long-time customer, I've never encountered such behavior before. It's crucial for the management to reevaluate the team and address these issues for a more positive experience. Additionally, discovering that the phlebotomist lacked knowledge about tuberculosis which raised many questions and overall professionalism of the staff. I’m sure she passed her exam using quizlet. I will update this review once I get their names."

"Very accommodating, nice service . And nice doctor and nurses."

"Thank You so much to Karen who was super sweet and helpful. She went above and beyond with all my questions and concerns. Always nice to see such a smiling face around the place. Honestly the best service I’ve received in a health clinic/medical office in such a long time. Thank you so much Karen."

"as soon as i entered the place and went to the front desk, no one ever greeted me and asked what do i need. this is the worst experience i had in a clinic. i cannot recommend to other people."