CVS Pharmacy 783 Rio Del Mar Boulevard, Aptos, CA 95003

"We work with CareMark and Caremark specialty for critical prescriptions related to transplant recipient prescriptions. CareMark or its specialty partner dropped the ball on an important refill which caused my wife to run out. This proved to be a significant time-kill. After hours of calls, customer service frustration, my wife was able to get Caremark to send 4 pills to try to bridge some of the days between when the script was tentatively going to arrive. Caremark, in the late afternoon, sent the script to our local CVS pharmacy. That pharmacy did not have the meds in stock. In an extreme pinch, and under their significant work-load, the Pharmacist at Rio del Mar, Aptos store, contacted another local CVS at 7:20 PM. Both pharmacies at that late hour were inundated with work. The Pharmacist was able to reach Pharmacist (Ms. Thanh) and she confirmed they had the pills. I arrived at the CVS and I was greeted by Michele (Hero). Expecting and fearing the worst, she was amazing. She found the information and swiftly worked with the pharmacist (Thanh) to fill the temporary script minutes before closing. These staffers should be commended. This was not an ordinary script, this was critical medication. The staff, not knowing the importance of the meds nor the time and frustration that had occurred getting to this point - acted with the utmost professionalism, care and follow-thorough - even tho they were buried under end of their end of shift deadlines and work. While most of the CVS pharmacy staff are decent, this service and acumen went above and beyond cleaning up the mishap that was not their doing."

"Do not leave or verbalize any feedback as it will be shared with the staff and will be used as retaliation and or retribution against you. I was told by the pharmacist that she read all my feedback from my online reviews and no longer wanted to serve me at her pharmacy so she would get any more negative reviews. I was told I had to go to another pharmacy from now on. This is not a legitimate legal reason for feedback without punishment or legal retribution."

"Everyone is helpful and nice. Pharmacist is always available to explain medications ."

"I tried 3-4 pharmacies in Aptos, and CVS are the best! The small local business ones are pure trash, and Rite Aid has its own problems... CVS was the cheapest for my prescriptions (because they have some generic version of inhalers, which costs of friction of the price)."