Kaiser Permanente Pharmacy San Francisco

"unorganized and dysfunctional! every time I try to pick up my prescriptions something goes wrong, from insurance difficulties to extremely long wait times also, expect multiple staff to call you about the same thing and give you different answers"

"Was very nice clean Well stocked. Didn't have to wait long. Very polite staff."

"These techs work hard and deal with a LOT of frustration due to challenges in our medical system that they have nothing to do with. Before I pick up my Rx I pray earnestly that I’m a kind and patient person and even at that I’ve lost my cool many times and it’s embarrassing and another symptom of the stress induced at a pharmacy. All that being a factor today I was treated so well I had to write this to say it made my day. Thanks for going above and beyond to help me this morning. I had just lost a loved one a day ago AND I was out of meds and if not for their kindness and patience I would have been wrecked. One person can make a life changing difference. Thank you!!! UPDATE 2023 Today I experienced a situation where my meds weren’t in stock and my frustration was obvious in my snippy responses - despite this the techs made sure I could walk a few blocks down to the main hospital and pick it up. I’m so quick to be frustrated but I’m always reminded in hindsight these are just cogs in the machine so once again I just wanted to recognize that and say thank you as I should have been doing all along. It’s a frustrating system with many challenges but the most important thing is to be grateful and thankful so thank you pharmacy techs. You’re angels"

"The pharmacy technician was super friendly and helpful - she took extra time to call other outpatient locations when my prescription was out of stock to make sure I wouldn't run out."

"Today's appointment was a very bad thing. My appointment was on August 14th at 11:50 am. When I arrived to check in, I was informed that my appointment had been cancelled. I have no idea what happened. Is it Kaiser's system issue? Or was it an employee's operational error? I feel very sad and disappointed because I took leave from the company to see the doctor. However, the staff (her name is Wendy) at the check-in counter immediately solved the problem for me and arranged a new appointment for me. Her attitude was very friendly, so nice, and I really like her."