AAA Los Angeles Insurance and Member Services

"Jennifer Harris was our travel agent and we are not happy with her. Intially, we didn't consent, and Jennifer took over our booking with information we provided only to inquire. We gave her the benefit of the doubt. I am not happy with this office. It has been two months since my family and I had traveled and we were promised an onboard credit but never received it. I had AAA take over our travel to take advantage of the onboard credit. I recently called the Chatsworth office and they said they are working on a resolution with the vendor and there is no ETA. It has been almost two months! I will never switch over my travel plans with the Chatsworth office again. Hands down worst customer service as the travel agent doesn't respond back to its customers. I have been with AAA for over 10+ years."

"Walked in to get replacement license plates as ours were stolen off the car overnight. Deana processed everything for us - registration and new plates. We were in and out in less than an hour with new plates and registration in hand! Deana was super pleasant and made it such a painless experience."

"The associates here are always helpful and friendly. Even during covid, they have managed to maintain distancing, yet keep the lines moving effectively. I take care of most of my DMV needs here and utilize other benefits as well. Very much worth becoming a member."

"I am a gold member at AAA and they never disappoint me. I am always amazed at the variety of things they are able to provide their members with. This was my first time at this location and I was hesitant to go because of COVID and have been trying to stay home as much as possible. However, I need to forms notarized, and I knew AAA had that option and could help me out. They have lines outside which limit the amount of people they have inside which was very comforting to me. Once I made it inside, they were able to help me right away. Luis was able to help me with the notary signature. He was very kind and friendly and assisted me with a positive attitude. He explained to me the process of what he was doing and even gave me a special notary form when a name was spelled incorrectly. I had a very positive experience and they really put me at ease with being out and about."