Pediatric Medical Center of Sacramento

"Let me start off by saying that my daughter went to UC Davis Elk Grove clinic for most of her life and we had great service. Because of insurance we had to switch to this office. The front desk messed up her appointment and told me the wrong date and time. The nurse was extremely rude and ROUGH with my 12 month old baby. Pulling hard at her legs and feet and not asking for my consent before grabbing her or pulling at her. Very short with me and rude. We waited for sooo long for the doctor and then again for the nurse to come back with her shots (I requested that a different nurse do her shots). UC Davis let me hold her while they did the shots. This place made me lay her on the table and hold her down. Super traumatic and she screamed and cried the entire time. After the visit I cried as well. Overall it was a super traumatic experience for just a 12 month check up and shots. I left feeling traumatized and alienated and I'm sure my baby did as well. I am finding her a new pediatrician and PLEASE do not take your babies here!! **Editing to add that after reading reviews I'm positive the rude and aggressive nurse that we had to deal with was Thelma"

"Do not waste your time here. The Hispanic girls up front are super rude. The one old Asian nurse assistant lady is beyond rude. I’m not sure what’s going on. It takes 2 hours to be seen for a checkup. I don’t recommend going here with your babies. Told me my baby had baby acne turned out to be a whole flare up on eczema. Will be leaving this clinic as soon as my insurance approves. Doctors don’t know what they’re talking about."

"I wish I didn’t even have to leave one star. Young girls upfront are rude and unwelcoming, not sure they know how to smile or greet. If you have an appointment you will still wait over an hour after they check you in, happened to me every time of my three appointments there with my daughter. My sister just walked out after waiting over two hours for her 9:20am appointment, which is what’s making me finally leave a review and I don’t leave reviews so let that warn you how unprofessional this place is and hopefully save your time. I’ll never forget my third and last appointment there, it was to get my daughters two month shots. I waited over an hour after they checked me in to the cold empty room while we waited and of course what was an hour felt like three already dreading my baby getting shots and going through pain, the lady finally comes in doesn’t say one word to me or even look at my baby starts preparing the shots asks me to lay her down(first words to me) grabs my daughter pins her down and just stabs her shot after shot(three) and then gave her her oral and walked out, didn’t even make sure my daughter was secure before she walked away from the table. I was in shock just based on babies crying in pain worried about my baby that I didn’t have it in me to leave a review or anything at the time but I HAVE TIME TODAY !! Seriously, this place is terrible, I don’t ever want anyone else especially little babies have to deal with the unprofessionalism and bad vibes there, stay away for you and your babies"

"First appointment here. Front office was great with helping me sign in. While I was waiting my daughter name was called. We were walk in by one of the lady with grey hair. No name and what she does to let me know. Then she bring us to a room not letting us know what we are doing. Does the weight, height, blood pressure, and hearing. As a parent of a patient, it’s best to let someone know what you are going to do first instead of just doing it. We go to a room and wait. Couple minutes later she comes in and just poke for blood on a finger and ask for a urine. No, hi I would need to draw blood for this and a urine for that. Door was left open when she comes in. What if I didn’t agree to getting her blood or tested for anything. I wasn’t aware on what was going on. We waited over an hour in the office for the doctor. After waiting, doctor comes in. Doctor was amazing and letting me know everything was great and why they needed blood. Next Ma that came in to give my daughter shot was amazing. Big issue was the introduction on who you are, what you are doing, and update the parent on waiting time. Also big hipaa violation with the door being open when anything being done and a camera that you can see facing the way in the room."

"My family recently moved to the area and I was looking to set my kids up with Dr. Maulino, when I first called I could barely hear the receptionist who was not very friendly then when I was called back after they checked my insurance the lady was giving me a hard time because I wanted to set up my kids next appointment, which isn't due until July, she wouldn't allow me to set up an appointment in the future, saying they would wonder why I was setting up the appointment so early...what? My kids would be due for check ups obviously. She asked me to hold and I just got fed up and hung up. I cannot believe how awful their customer service is, definitely not where I want my kids to go if this is how they treat people."