Family Care Centers - Irvine

"Ashley is knowledgeable, caring and friendly, and she gave me very useful and practical advice for improvement of my health."

"Very timely and proper care received recently. Thank you to the front office for promptly coordinating the appointment and following up with phone calls regarding test results and to Ashley, PA for her kindness and thorough explanations."

"Ashley was very professional and courteous, and Dr. Fishbein’s office is always very friendly. Really feel taken care of and all health concerns addressed."

"Made an appointment with Dr. Fishbein a month ago. Was told they had to verify my insurance before an appointment could be made, it was checked/approved, appointment put on books. Now less than 24 hours from appointment I'm told it's being cancelled because my insurance is not okay. Nothing had changed on my end. So I responsibly do everything as directed and now have to look for a new doctor and wait weeks - without meds - to get an appointment. This doctor's staff is inefficient, unprofessional and cannot be depended on for basic administrative tasks. As a retired Medical Assistant, their complete lack of accountability, zero effort to make things right or voice any concern for their mistake was shockingly poor customer service. Beware. If they are making mistakes at the most basic administrative levels they are assuredly making far worse with prescriptions, electronic medical record maintenance and billing!"

"Last time I visited was about 2 years ago. I refused coming back due to my negative experience and misdiagnosis from the doctor who seen my husband who ended up in ER same day. I shared my feedback and refunded me the visit on which I appreciated but it was not easy coming back for a while after that. Last week I had to take in my daughter and thought giving it a try since the convenience of being closer to home. I was very pleased to say the least! I was very impressed by the staff you guys have there now. Very friendly , heart warming and professional. They helped me out , accommodated my zoom visit with the doctor for my daughter based on my work scheduled. I believe it was Dr. Kelly ( sorry I can’t fully remember the name) she was amazing, sweet and patient. She had us stop by office for my daughter to take a COVID test and was very gentle and not scary as everyone makes it sound. I was very happy! The staff young lady and gentleman both super helpful and professional. I am glad this office has taken pried on improving their services and the right qualified people are there. Thank you for all your help and getting us through that week. Thankfully my daughter was back to school!"