Westchester Wellness 6320 W Drollinger Way, Los Angeles, CA 90045

"Dr. Robinson is the absolute best. Prior to becoming a patient at this location, I tried two other locations. The first location closed abruptly, no warning. The second location located near my job, had a Nurse Practitioner, who switched my weight-loss medication from my usual, to some type of natural vegetable herbal tablet, which of course did not work. In the middle of the coronavirus pandemic, Dr Robinson has been there on Saturdays so that I did not have to be without my weight loss package. Dr. Robinson kept me informed about clinic hours and updates about options for patients, like mailing medications. I couldn’t be happier because I have lost 33 lbs since beginning my weight-loss program in March with Dr. Robinson. Having to stay-home-safe, plus all of the world events adding on to the stress, could have cause me to “stress-eat.” Thanks to Dr. Robinson going beyond the call; my weight loss is one-less issue that I have to deal with."

"Had a great initial visit. Got a prescription that really helped with cravings. And a meal program to help with nutrition. I like this place and will be back."

"My subjective review is not indicative of services or treatment received by Dr. Renee as I did not see her during my visit. Operating standards of practice should be a priority. When a patient expresses a concern or complaint with a staff member, it should be indicative of behavioral change that needs attention. I am disappointed in the lack of empathy and responsiveness by the leadership of this center. My initial contact with the weight loss center was via telephone to learn about services and to schedule an initial consult. The gentleman on the phone was curt and seemed bothered by my questions. Nevertheless, I scheduled an appointment for a Saturday that the office subsequently canceled the day before due to unforeseen circumstances which is understandable. I called back to reschedule and was fortunate to get an appointment for the following day. I arrived 15 minutes early to a gentleman at the front desk who a) didn’t look up from his phone and who b) did not greet me. He did, however, ask my name and then asked that I fill out the top form on the clipboard front and back. All of this while looking at his phone. He neglected to mention that there were sections on the form that were not applicable. He also neglected to inform me to fill out the last two forms. I assumed that the last two forms needed to be completed with the provider since he explicitly told me to complete the top form front and back. When I gave back the clipboard he aggressively informed me that I didn’t follow instructions in completing all the forms. His response was "if someone gave me a clipboard with three forms, I would fill out all three." When I addressed his tone and demeanor he proceeded to inform me that I was rude to his staff on the telephone and that I had a bad attitude. Then proceeded to argue with me and asked that I leave the premises due to my “bad attitude”. His demeanor, tone, and actions were unwarranted and disappointing. He had an assumption about me before I walked in. I would have gladly settled the miscommunication and my perceived negative behavior upon my arrival to the office. When I requested to speak with the provider to explain the situation the gentleman informed me that she refused to see me. The staff claimed that I had a “bad attitude” over the phone when in actuality my phone died while I was taking with them to reschedule; I did not hang the phone up "in their face" as he claimed. Furthermore, I apologized for the misunderstanding when I called to reschedule my appt. Definitely not the level of customer service and excellence that I’d expect from a credible medical establishment."