Santa Monica Women's Health

"I love my doctor by the secretaries are terrible. Every time I need to call, I wait more than 20 MINUTES and nobody answers to me. And when I press to call back, they call me after hours. It’s very hard to book and reschedule appointments in a place like this."

"This review is for the front desk staff and scheduling staff. Dr. Bohn was a good doctor. But her front desk staff was rude. I was referred for an emergency procedure today. It was impossible to get anybody on the phone. When I finally did I was met with perhaps the RUDEST front desk staff. Instead of listening to my concerns and realizing that I was dealing with a serious issue and perhaps nervous about it. She told me to calm down and hung up on me. I don’t know about you, but when dealing with woman’s health issues I want somebody with empathy that is human. I will not return to this office. I’d rather be in pain a few more weeks and find somebody who doesn’t treat me like that."

"Come here if you want to be treated like cattle and a number. I made an appointment over a month ago. I confirmed that appointment twice and when I got there, I wasn’t the system they didn’t know why I was there and the doctor I was scheduled to see was on vacation. when I asked them what they were going to do about it, they said they didn’t have room for me today and they don’t see walk-ins so I said they were incompetent and I left and went downstairs to my original Doctor who will be staying with because they actually accommodated me immediately. Avoid at all costs."

"I’m so sad to read of others reviews and negative experiences because although I only had my first visit today, I had such a great experience. I had a change in insurance and was scrambling to find a new doctor (at 15 weeks pregnant). I tried for weeks with UCLA Health, only to get an appt. over a month later with a doctor that wasn’t even in my top 6 choices, at all locations within the LA area. I was feeling really defeated and decided to give Providence/Santa Monica Women’s Health a try, and they were able to get me in a few days later, with my doctor of choice! Dr. Parks made me feel so assured and comfortable, and just had such a great energy. The front desk and rest of the staff were friendly and really helpful. Big thank you to Karen for really advocating to get me in asap - she could probably tell how stressed and defeated I felt. I’m so happy I found Santa Monica Women’s Health. Only con, and this doesn’t have to do with the office, is the parking rate for the medical center - $2.50/15 mins."

"I would give them 0/5 stars if I was able to. In January I went in for my first prenatal appointment. When speaking with the doctor, I denied getting genetic testing done. This was noted in my chart. However, the genetic test was still done without my permission. I received a bill for over $700 because of this. I spoke with my doctor, who said she would get it taken care of. March comes around and I am still receiving notifications for the bill. I am then told to talk to the office manager. Since March, I have been able to reach her once. I have left voicemails, notes with the front office staff, and waited on hold countless times for her. Every time I call she has “just left the office”. Instead of owning up to their malpractice, they are completely ignoring me. I am now in collections and still have no answers."