Balance Physical Therapy & Human Performance Center 143 John Street, Salinas, CA 93901

"Friendly staff and environment. Rahul is great to work with. He is patient but will push you to work harder. I believe his program to rehab my knee injury helped to avoid surgery."

"Had a great experience with Alexis Reinbolt. She's very knowledgeable in pelvic therapy and in other care providers, generally helpful, has a great interpersonal demeanor and care for comfort, and her plan of care and approach were far superior to therapy for this issue I've had in the past. I'd love to keep working with her. Low rating is for the clinic. I was referred in Aug and they scheduled eval for Oct, and they would only let me schedule 3 visits. I questioned that since they were clearly heavily booked, and was told they pushed evals so far out to ensure availability of subsequent visits. That wasn't the case and no one at the clinic affirmed that practice. I wasn't able to get even weekly visits until Feb, and I feel it greatly affected the progress I made in care. I could have avoided this by scheduling the start of therapy further out to ensure regular visits at least to start, which I would have done if given correct info. When I arrived in Oct for eval, they had a posted policy of not billing insurance for pelvic therapy, which was the first I'd seen it despite some communication with the clinic prior, including patient agreements. I was told that my plan of care had been established prior to the policy, and they'd bill through that course. They did so from Oct to Feb. At one point to renew an auth I was given an assessment survey by another therapist or assistant, which was also a customer satisfaction survey for the clinic and not disclosed to me as such. I find that wildly inappropriate, esp since the survey didn't assess all areas we were working on. It's not an insurance or state requirement; I've seen that nowhere else ever (I have had and currently am in a lot of other PT). In Feb I had to cancel some visits due to covid infection and was in communication with therapist and clinic during that time. This Monday they called to tell me they would no longer bill my insurance since it had been a month. Then it was bc my auth had expired (already been renewed a couple times), then it was bc I had canceled visits (no one told me this before), then it was bc my plan of care had expired (no one could explain why/how, since therapist and I had intended to continue on the same course), then it was whoever told me they'd bill through the plan of care was wrong and left no notes and doesn't work there anymore, and they haven't been billing insurance since Oct. I'm not certain, but I think the person who checked me in and told me about continuing to bill still works there. I think they were a different person from the one who initially scheduled me. On Mon Hanna promised to investigate this and try to work something out and call me back; it's now Fri and no call. Ghosting is not an appropriate way to discharge a patient and a long time to be in limbo about being able to continue therapy with so few options in the area. To be clear, Balance takes my insurance, and to my knowledge would bill it for regular PT. It's now their policy not to bill any insurance for pelvic pt, and it's worth noting their cash fee is higher than the fee they submit to my insurance, and several times higher than the reimbursement they get. You won't find this policy reflected on their website, I was never informed of it on the phone when making appointments, and to my knowledge they have only one pelvic therapist when their site mentions two. Discontinuing someone's case or plan of care for a certain period of illness is something that should be communicated to patients; it's unclear to me if this is their policy, or if the front of house staff who apparently inconsistently know the policies also don't understand that documents don't decide on plans of care, therapists do. They told me my plan of care was discontinued before consulting with my therapist. I pay up front for a good amount of care when I have to, so I probably would have done that here if not for this nonsense, because the care itself was very good. I'll pay for non-reimbursible care before I come back here."

"Rahul and the entire team at Balance Physical therapy have been amazing in working with my son Chase during his recovery and rehab after his knee surgery. Rahul was professional, knowledgeable and positive with Chase during this difficult process of being an injured athlete. He even worked around his school schedule and kept me in the loop of rehab every step of the way. Rahul made me feel comfortable knowing my son was in great hands to get back to playing sports! I highly recommend Balance Physical Therapy! Awesome place! Awesome people!"

"I’ve been Rahul’s patient for approximately 6 months for a knee and back injury. He immediately establishes a good rapport with his patients and interacts with other staff members in a very respectful manner. He allows me to push myself during our PT sessions but also is aware of when to hold me back from pushing too hard. He explains his care plan at the onset of therapy and also discusses any modifications to the plan. I highly recommend Rahul and will continue to work with him."

"Balance Physical Therapy at Ryan Ranch has not only helped my strength, my core and balance but I feel like I receive all the benefits of going to the gym, and having a personal trainer with me the whole time. Davesh has worked with me and evaluates my progress and helps me understand what areas where I need to continue. The assistants are knowledgeable and kind. I have had a good experience with a good work out every time I go. The scheduling assistant is so helpful and accommodating. Thank you to all."