Bay Physical Therapy & Fitness Center

"I got assigned to a therapist that I can only describe as rude, condescending, and unnecessarily rough. Others in the staff were nice and so were the facilities. I stopped PT after a handful of sessions with this therapist, as asking to get reassigned to a different one would’ve made things awkward. I’ll use a different PT facility from now on."

"I had a surgery on my right arm back in 2010 from a work injury where they moved my ulnar nerve oddly. Last year 2022 I had to redo that surgery and have a double surgery to control movement of my fingers. I have a therapist (Sydney) who is amazing! I have started feeling movement & strengthening of muscles that have been dormant for years! I finally believe I will regain the use of my right arm and hand thanks to the staff at Bay Physical Therapy! I would suggest this talented staff to any patient with injuries because they care."

"I try not to write negative reviews, but I have to write this review. My physical therapist who was visiting me at home due to surgery, recommended a therapist at this location, because home visit coverage had ended. I made an appointment and asked for the person my therapist had recommended, and I was told his first appointment was in 2 or 3 weeks, which I accepted. I went to the appointment with difficulty and arrived 10 minutes earlier. I was given the paperwork to fill out, etc. After over 20 minutes or so, another therapist comes out tells me her name, and says she will be working with me. Surprised, I asked will I be working with her or the therapist with whom I had made the appointment?. She replied: with her, so I answered, I made the appointment with the other therapist, and I want to work with him. She asked why! After a few minutes of back and forth, I said you should have informed me that the other therapist was not available. In fact, because of the surgery, my mobility is limited due to surgery and hence the need for physical therapy. So it is important that the therapist is recommended by people I know. Whether they forgot to inform me that they were switching therapists, or they assumed they can switch without informing, it is disrespecting people’s time and well-being. Even though the therapist called me to talk to me after I left, and said that he thought someone had called me to inform me (which obviously did not happen), after this experience, I will not return to this place. This was close to me, but there are many other physical therapists in town. Please do not respond that you are sorry. Sorry does not bring back my wasted time with the state of health I am in."

"Couldn’t be more pleased with bay physical therapy! The therapists have been amazing all around. The staff in general is amazing. I’ve gained knowledge along with exercises to help manage my chronic discomfort with my neck and shoulders. I’ve been able to go from pain everyday to only occasional pain and discomfort. Always flexible with appointment times as well and as a mom of four and business owner that is very important to me. I highly recommend bay physical therapy."

"I was assigned to Shelly after my hip surgery, and, unfortunately, her schedule was not able to accommodate mine, so my post-surgery treatment was sporadic at best. I did not get a sense that the staff or owner cared about me as an individual; rather I was just another piece on the assembly line with treatment often being left to 'support staff'. When I had issues with my insurance/claims payment and called Bay PT to resolve it today, Cristina, could not have been ruder. She refused to hear my concern, and when I tried, multiple times to describe what I hoped BPT could do to resolve it, Cristina was heard to say to someone in the background, "She (being me) is not listening at all" several times. If you want to be treated like a cog on an assembly line, Bay PT is for you; if not, seek treatment elsewhere."