Monterey Women's Health Medical Group, Inc.

"I have been a patient at this clinic for many years. Dr. Markusen is an excellent doctor as was her predecessor Dr. Janko. Over the past months I have had huge difficulties with the billing office, whoever they are. The level of communication regarding my account has not been satisfactory. The Montage site is very difficult to negotiate so getting the information I needed in order to pay my account balance has not been easy. The only way to get in touch is by phone. Hopefully I have a resolution to my dilemma and my account has been properly credited."

"Dr. Markusen is patient and so kind. She is helpful with making decisions yet allows you to voice your concerns and she works to find what is best for you. I am thrilled with the care and service that she provides."

"Dr. Markusen is a very experienced professional with all the qualities that women of any age could hope for in their physician. I have found her to be knowledgeable in her field, thorough, intuitive, kind and supportive. I have been in her care and have trusted her since she opened her practice in Monterey."

"We moved to CA when my wife was 8-months pregnant, so we had little time to find a good OB GYN. Dr. Markusen was the only one we could get in with in that time frame. Overall, the experience was not very good... especially with her staff, who reminded us more of uncaring, lazy, low-level career bureaucrats, than medical staff in a respectable private practice. We had constant problems with scheduling and overall poor attitudes. Fortunately, the labor was uneventful, so I cannot attest to how the doctor would do under real stress and complications. However, in the pregnancy with our second child a year later, my wife had some very heavy bleeding after miscarrying a few months earlier. We could not get Dr. Markusen to see her in a timely manner and had to go to the ER for care after 3-days of trying to get in... likely due to her staff not giving a single c--p about patients. After that experience, we found another OB. I gave her 3-stars for getting us in when we arrived and for delivering a healthy baby, but it was all down hill from there."

"Dr Markusen is a good doctor, however, I'm giving her office two stars due to lack of professionalism that I have encountered. I scheduled my general physical exam more than 12 months ago. When I showed up 20 minutes before my appointment (as they advise), I was told that she's 45 minutes behind. I was very disappointed - my schedule is very busy, I work on average 50 hours per week and I have a small baby, so my time is very limited. The only time I could see her is on my lunch break (which when I had my appointment). Nevertheless, I waited 45 minutes, only to be told that she has another person in front of me. When I asked to reschedule the appointment, I was told that she is fully booked for the next three months! I find such conduct unacceptable in a professional world. Her staff (who seemed could not care less of the customers' needs) could have called and asked if I could come an hour later (I could take a lunch break an hour later), but decided that patients can wait no matter how long (for they are the only ones working). So, I have to wait another three months to see her for a once-a-year check up. I honestly do not believe this is happening in this day and age."