Presidio of Monterey U.S. Army Health Clinic 473 Cabrillo Street, Monterey, CA 93944

"I usually go here to pick up my medication. Both the first and second times i was here, i got lost. My gps brought me to a parking lot where there was nothing in there. Weird directions! There's no line usually and quick to pick up my meds. The people that work there are really nice, too. I love that when people are friendly, we need more of that these days. Clean bathroom, and not crowded. At least the time i was there."

"They're improved alot since 2021, especially the front office staff."

"Absolute trash. They will be randomly closed during their normal business hours with no reasoning or explanation why. (And not during lunch either) The pharmacy is the WORST. Long wait, prescriptions not being ready, or just being closed when their hours online say they’re open. I’d rather pay for my prescriptions at another pharmacy than make another trip there."

"The medical care is better than the customer service/reception/ HR sort of area of all this. Multiple times I have called to make an appointment during the time that they are open and been on hold for upwards of 20 minutes. At the dental clinic, instead of stay within her lane of professional conversation, one of the employees giving me an x-ray decided it was her duty to tell me not to dye my hair and that it looks bad and that my hair will die because of it (fun fact: she said she's never dyed her hair. Additionally: I've been dying hair since I was 14 and have a lot of knowledge and experience with it). My follow up appointment that was scheduled at the clinic for off post had the wrong date printed on it and they gave the off post office the wrong number so when they called to confirm, I never got it. Thankfully the off post civilian clinic was very nice and fit me in to a slot for somebody else's missed appointment at about the same time I was supposedly scheduled for."

"Service was not only bad, but furthermore unconventional and in fact against all conventions of service, especially that of a medical sort as is evidenced by the rudeness of the staff here. It is clear that the "new system"--- whatever that may be--- is not working and is simply hindering swift treatment and checkups. I sorely regret being unable to rate with no stars. EDIT: To be clear, I am not expressing these sentiments about the medical care--- which is superb when you can get it--- but rather of the reception staff present in the facility."