NorthBay Health Women's Services – Fairfield 1860 Pennsylvania Avenue, Fairfield, CA 94533

"Honestly the worst place i have ever been to they do not care about there patients. Very rude and unprofessional Customer service."

"I have had nothing but negative experiences at North Bay Women’s Services. If you are able to get in elsewhere I would suggest you try anywhere else! I have had 3 scheduled appts and each one was cancelled and rescheduled. Each cancellation was day of, and the new appt was scheduled without consultation with me on if I was available to make the new appt. I went to the clinic a year ago for an ultrasound and found out I was having a miscarriage. The provider I saw had terrible bedside manner and offered me NO information or support on how to process a miscarriage or proceed. This was especially disappointing as at the beginning of the appt I had brought up feeling suicidal and my history of mental health struggles. To be offered zero suggestions on support groups or asked if I was okay was disappointing. The provider was so harsh even my partner was offended. Yesterday I was supposed to have a consult for abdominal pain and anomalies on scans, I called the day before and confirmed I still had the appt and mentioned I was having abnormal bleeding and was very glad to have the appt. The next day at 10am they call and I get a text about a new appt on Jan 5. No text about a cancelled appt. I get that all health care facilities are overbooked and overworked but when you are in pain and bleeding waiting weeks and weeks for appts only to have them continually cancel and to have poor service when you do get to an appt is frustrating."

"Not a good experience at all. Not only did I have to drive from out of town, but it took forever to get a room for a scheduled appointment. When there Iwas told to disrobe and wait for doctor. I was laying there naked for almost an hour before the doctor came. Very uncomfortable! I have endometriosis and the doctor seemed like I was making up my pain. I have knowledge about my condition. I felt like she was just waiting for me to finish talking to tell me some standard thing to do. I have since been going to a specialist in Napa. A male doctor who was attentive and on time! Not recommended to come here. Needs to work on customer service or do zoom appointments only."

"Service is horrible. I had to wait for an hour today to be seen by my doctor. I am 39 weeks and it was really uncomfortable to wait for that long. The doctor said that she saw patients that were behind me in the schedule because her screen didn’t show that I was checked in. Not sure whose fault was this. Not the first time that I have similar experience at this clinic. I leave frustrated and almost crying almost every visit."

"Horrible service! Leaves you in pain! I have been trying for 4 days to get antibiotics after having labs done with my Nurse at this office. the fount desk is rude and no compassion at all. If you want to be treated like a number and not a human feel freee to go here. Such BS. I was told it’s going to take 3 business days to hear back from a OB mind you it’s Friday and the weekends don’t count. Worst patient care I have ever received. If I could give 0 stars I would."