Sutter Santa Rosa Regional Hospital

"Sutter has outstanding nursing and support staff, working diligently and with kindness in the Pre/Post and Surgery Units. I have been repeatedly impressed by their knowledge, medical skills, thoroughness of information gathering and sensitivity to patient and family. They demonstrate an outstanding capacity to prioritize teamwork within their unit and with the staff of other units serving the patient. These nurses excel in helping the patient understand what’s going on, taking a very accurate history, making sure all questions are explored and satisfactorily answered and guarantee the patient is properly prepared for surgery. Most recently Mary Wilson, Andrea M. Lekander and Liz Flahive provided remarkable care and kindness. Sincere thanks from the Family of Sam Radelfinger."

"Just spent 6 hours at SUTTER HOSPITAL EMERGENCY for chest pain, and wheezing...They took 5 viles of blood and I had a CT of my heart. BUT THEY WONT TEST ME FOR COVID OR RSV!!! PLUS they will not tell me what they tested me for! I WILL NEVER GO THERE AGAIN! AT LEAST THEY GAVE ME A DOCTORS NOTE TO GO GET THE REST OF THE TESTING DONE THAT IS NEEDED!"

"Had a family member that was supposed to have surgery. The surgeon left and didn't say anything and NONE on the nursing staff even checked on the individual that was there for 10am to 3:30pm. They had to walk out to the nurses station to find out that their surgeon had an "emergency" and left. No care at all from the nurses that whole time for ANYTHING. They could of been dead and the NURSES WOULDN'T OF EVEN KNOWN."

"Had to take my wife to the ER for some stitches. Staff were extremely friendly and kind even at 3 am. The nurses Glen and Kim were amazing. The doctor was also very kind. We were brought back quickly. Overall as good of an experience as possible for needing emergency stitches at 3am!"

"Update: Radhika your " research" into this situation was not thorough. This IS THE HOSPITAL. He's currently admitted. The drs tell the other hospitals that do transplants their assessments. To my knowledge UCSF wouldn't see him due to this hospitals assessment. Now they are trying to get him to turn off his pacemaker and sign a do not resuscitate order which he declined multiple times. His wife had to threaten with her families attorney to have them stop bringing it up again. My brother has been ill for a very long time and they have been taking care of him recently. I do not live close by and so I have been hearing through the family mixed details of his condition. I called and requested a Dr call me to let me know directly or a nurse. (Nurses are unable to let me know I was told and my brother gave the hospital consent to talk to me.) I never recieved a call so I cancelled my patients and flew out the next day because I heard he was extremely ill. THIS IS NOT WHY I'M GIVING ONE STAR. this next situation at the hospital is why. My family was under the impression my brother was getting a heart transplant. When the Dr arrived I asked exactly what is going on. Is he to iIl for the transplant?Why isn't it being done and what is his prognosis? The Dr began very calmly explaining how sick my brother is. He then said he is terminal which we knew without a transplant. I asked when he was getting one because he's been doing so poorly lately. He explained that he is NOT a candidate for a transplant. This shocked all of us. All this time we were under the impression we were waiting for him to get a plastic heart transplant that would keep him alive. Not a human heart but a device that is man made. After his statement of course my sister in law began peppering the Dr with questions and the obvious why why why. Etc etc. The Dr kept repeating not a candidate with no explanation then finally appeared annoyed by her questions and told her almost word for word " the hospital will not put a hundred thousand dollar device in someone that acts like a five year old" I will add that he has been suffering from renal failure and it causes the mind to become confused. I'm sure there is more reasons as to why he is not a candidate but that comment just shows that in a nut shell its about the money. His tone was inappropriate my mother cried and thinks it's because my brother is poor. Like I said I'm sure there is more to it but his delivery regarding letting a family know that he will die within the year and there is nothing they are willing to do other than keep him comfortable was so inappropriate. The NURSES the STAFF particularly the DIALYSIS NURSES ARE SO AMAZING. The staff encouraged us to report the drs outburst. A second team of doctors came in and told us something totally different as to why he wasn't a candidate within the space of a half hour so I understand why my family was confused. They encouraged us to not take him anywhere else. One stated it would be a waste of our funds with most likely the same result. I asked about medical tourism and they scoffed which I understand but he will DIE if left to these drs decisions. So in the end their advice to us is Worthless because they decided my brother was not a candidate. Reasons given To us were.. He has neuropothy not knowledgeable about his condition and dual organ failure. I'm willing to donate a kidney. Those were the reasons given to us as to why the decision to save a young man's life will not be reversed. The only good thing about the original drs frustrated outburst is that I now know this one small tiny medical hospital doesn't think my fifty year old brother deserves a second chance and so if he gets strong enough to leave that place I can take him somewhere else for a fresh start knowing some of the things they want to see in a transplant patient. It should be required by the hospital that they inform you in detail and have you sign exactly what is required of you...the patient in order to get a heart transplant."