George Petersen Insurance Agency

"So very disappointing. Don't trust them to represent your interests, once they sell you the policy they wash their hands of you! Somehow due to some website errors, we ended up making three payments instead of one for our home insurance. We thought it was taken care of, but unbeknownst to us, the farmers insurance lost our payment in their own system, and while they claim they informed us of lack of payment, the first we heard of the issue was when we got a cancellation from George Petersen and a bill for the time we weren't covered. It's been 7 months since this all went wrong, and after multiple complaints to the better Business bureau, we just got a check back from farmers insurance. They claim they just are the representative but when we try to get them to help us with farmers they did nothing and blamed us for lack of payment. In fact, we had paid, the company that owns farmers, Liberty, had to get involved to help their own incompetent staff find our money. And why does this little Santa Rosa spot get one star? Because they were no help at all, what's the point of having an agent in town if they do nothing on your behalf? Just seems like they get paid to do nothing. And that's just how they like it."

"Excellent Service! Very nice staff, highly recommend!"

"Great people here."

"Great service"

"Impressed by their customer service!"