Gary Senneff - State Farm Insurance Agent

"Gary Senneff has been my insurance agent for many, many years. He has been uniformly responsive to my needs and interests. He has patiently explained certain complicated parts of my multiple insurance products that I have with State Farm. I've had a couple of claims which he has handled quickly and fairly. And I have always felt like he has my best interests at heart when dealing with complicated coverage or policy questions."

"Just back from my annual review of coverage with Gary. I always appreciate how truly happy he is to help his clients, and how he always makes time for them. State Farm has its issues, but I think they do try to learn from mistakes and improve. I'm happy to stay with both State Farm and Gary!"

"I had lots of valuable items stolen from my friends car trunk (nothing was visible in the car to take). I was so impressed with how kind the staff was and how they had such empathy for me feeling so victimized in that moment. I received a check in a timely manner and felt that they truly cared."

"I've been with statefarm for years. My dad used it, so when I bought his old car, I just kept the same insurance. The two times I have had to use my insurance it has been horrible. The first was from a SMALL parking accident at 5 mph, with a little chipped paint. The woman involved tried to sue for "injuries" which took statefarm 5 years to resolve. For chipped paint! In the end, it took a accident specialist coming out to look at the car, which then resolved it 3 days later. Now, I'm not specialist, but to me, I feel like if they'd done that in the beginning it would have saved a LOT of money! Second time, my car wouldn't start on a very rainy flooded day in October of 2016. Statefarm called Yarbough Brothers Towing. Took the guy 2 hours to get there (while I waited in dumping rain) for what turned out to be a locked steering wheel. The tow guys was rude as hell, that I had somehow "wasted" his time. MONTHS later, Statefarm sent me a check, which I cashed thinking It was just money returned for over pay or something. Its happened before. Turned out Statefarm was paying me for the towing. I only discovered this, 5 months later, in which the horrible people at this office told me that I had only a small handful of days before they'd send it to collections. In April, right when taxes are due. If you like most people these day, people my age tend to live pay check to pay check, because cost of living is so extremely high. 45 dollars for some jerk to unlock a steering wheel, and damaging my credit over STATEFARM'S mistake. Outrageous. 45 dollars is gas money for me. Considering I pay close to 70 for this crappy service, it's fair to say after this crap show, I'm going to someone else. Don't waste your time OR ESPECIALLY MONEY with this office, or statefarm. An insurance company is meant to be there for you. That's why we pay for their service. Not be threatened because someone at their office screwed up!"

"Horrible customer service. His office person, Teresa, misquotes information. Information that is critically important. I'm changing from State Farm because of this incompetent office."