Van Horn Ford Lomira

"We had a fantastic experience working with the whole crew at Van Horn Lomira. Ours salesman Fred was terrific. Everyone we dealt with could not have been better. They were very concerned about making sure you we're satisfied with your purchase. Very refreshing experience. Thanks again"

"Kaylee did an outstanding job working with me to purchase a vehicle. She was patient and did a great job of listening to my needs. In addition, she was extremely efficient and thorough especially when considering my time, financials and the documents that were needed to complete this process. I would highly recommend Kaylee to any of my friends and family, in addition to anyone else that is interested in purchasing a new vehicle. Thank you for working with me to find such a great vehicle Kaylee!"

"I had a good experience at first. The sales person was good and did everything She could to get me into a vehicle. I wound up returning my Van for service. A list of 12 things that are wrong with the vehicle. One very large thing was the suspension. I had to take it to the Glendale store because they specialize in Honda'. I bought my First Vehicle from the Glendale store many years ago and had no problems what so ever. They were wonderful. I'm very disappointed at the Lomira store. They made a big mistake when I signed the contract and didn't figure the sales tax in for the correct county where I live. Now,their wanting me to re sign with a different contract with the new price. I spoke to someone at one of your other Van Horn dealerships and she told me they should adjust the price for me and make my payment the same..When I mentioned this to the manager this wasn't an option. I guess my question is how could this be? You had my driver's license and my husband's too. Needless to say this still hasn't been figured out. I have the platinum warranty and now they are telling me it will be 800 dollars to fix my Van. I have had my van less than a month .All I really want is my vehicle fixed and an apology from Lomira would be good. It wasn't my fault that this mistake was made. I travel 45 miles one way and was referred to Lomira Van Horn. I guess next time I need a vehicle I should look more closely at their reviews. Things still haven't been resolved. I will go to the Glendale store from now on.The service Guy Lenny has been so wonderful to deal with. Thanks to the Glendale store , and Lomira you should really learn how to communicate with your customers. I certainly hope I didn't get a lemon. The other question is how could this pass inspection."

"I bought a 2020 ford explorer on 7/26/2023. The sale was flawless and easy. I wanted an explorer with the trailer hitch package and the sales associate said they could have it installed on my vehicle instead of seeing the others. I showed them exactly what I wanted and they agreed. Upon Installation of the hitch it was an aftermarket hitch under the bumper with the electronics hanging out through the trunk. I was very disappointed, and through a very long awful customer service experience I spoke to the General Manager who promised to get me the factory appearance tow hitch and bumper on 8/2/23. The installation happened a month later on 09/15/2023 the vehicle was read the same day and I was really excited to put this behind me. They did infact put the factory hitch on but they just cut my bumper out and damaged it. It has been an awful experience with van horn and too me just seems like they want to do the easiest thing possible hoping the customer does not ask them to follow through on their agreement. 3/10 experience :/ Below are an image of what it should look like, the first attempt, and the following attempt."