Best Western Poway/San Diego Hotel

"I stayed here years ago in 2019 when I was homeless in San Diego before getting my apartment down the street it was Cinco de Mayo and every hotel in San Diego county was booked except for the suburbs. I stayed here for a little while at the time it was just like any other hotel, as for all the new reviews saying it’s not cleanly I really don’t have a say as anything can change in 4 1/2 years"

"The room was a little worn, with a few defects here and there, but for the most part it was okay. The staff was good, the breakfast was good. We appreciated being given the choice of whether we wanted an upstairs or a downstairs room."

"STOP DELETING THIS REVIEW, CUSTOMERS HAVE A RIGHT TO KNOW!!! On the second day of my stay (09-13JUL23), I notified the staff of bug bites and requested a room change which they accommodated. My body was itching due to the bug bites and I wanted to know what caused them. The general manager, Dyia has the worst customer service I've ever experienced. She said that the bites came from fleas as they allow pets in the rooms. She also accused me of lying about where the bites originated. The itching and discomfort became too much; therefore, I ended up going to Urgent Care at Palomar Health where Dr. Nicholas S. identified the bites as bed bug bites. Medicine (Permethrin) was prescribed for this. I also had to follow a lengthy and costly process to ensure that I didn't bring this infestation into my home and workplace. I was treated horribly by the general manager, Dyia, who later ended up apologizing for her treatment towards me. This of course after I provided the doctors assessment of the bites. The hospital and pharmacy logged the bed bug infestation as they need to monitor and report in efforts to prevent outbreaks. The general manager rented the room to another guest after me and mentioned that she informed them of bugs and that they were ok with that. I seriously doubt that she mentioned this to them, no one would stay in a room infested with bugs. She desperately needs customer service training. I paid for four hotel nights and ended up getting the worst experience in my 17 years of worldwide travel. This hotel needs to be shut and treated to remove the bed bug problems they currently have. I am expecting a call from someone at Best Western to discuss specifics. Horrible experience!"

"I am so disappointed with Best Western. Since when is Best Western just a remodeled version of Motel 6? I was in Poway for a softball tournament, and even my teenage daughter asked when we rolled up, "What the heck is this?" Rooms are all out in the open. This is not an indoor hotel. The room had a musty smell but looked clean. The AC unit was a wall unit, and it was so loud that I couldn't even get a good night's rest. The beds were so small that my husband and I kept hitting each other each time we moved. The ice machine is out in the open, so anyone off the street has access to it. Finally, I wasn't even able to enjoy the complimentary breakfast because they didn't open until 6:30 am. Due to softball I had to leave the premises by 6:15 am. Most hotels offer their breakfast service as early as 6am. But not this BW. From previous positive experiences with BW, I trusted this booking, but I will not be returning to this particular spot or any BW that's just a cover for Motel 6. :("

"I recently stayed at Best Western in Poway. I was a little reluctant after reading all the bad reviews but I must say, the experience was far from negative. The room was clean, the property was neat and free from debris and the hotel staff was helpful. My only complaint is the location. Its in the middle of Poway, in an area that looks dated. The hotel looks dated as well in comparison to other Best Western Hotels I have stayed at. However, I would definitely return to this hotel."