Bergstrom Collision Center (Industry Ct)

"We had our Volkswagen in for warranty rust repair, and it was in the building on the day the mergeer of Broadway and Bergstrom. Well, this meant, come to find out, that our vehicle could not get fixed right away, because it was initially approved through Broadway and Bergstrom wouldn't work with us to auto approve our vehicle through them. So, multiple weeks later, and many, many phone calls to a fella named Jesse, our vehicle was finally approved. Mind you, I am disabled, and this is the only vehicle we have that I can easily get myself in and out of. Bergstrom employees were aware of my disability needs. Our vehicle actually sat with them long enough for our brakes to rust because they didn't drive it while it was there, either. After approximately 2 months (I actually think it was longer), we got our vehicle back with the rust on the body repaired, but with about $1000 of now needed maintenance repair. We probably won't utilize them ever again. It is not worth the agony. Edit:If you see the reply, please know that by law, I AM an owner of the vehicle as I am MARRIED to Brent. And no, he is NOT pleased or okay with the outcome. I am disappointed now that you have posted a public lie. If you actually choose to reach out to Brent to fix the issue, I may redact my statement. However, now, I'm further irritated than I was previously and will make sure to spread my voice as far as I can. EditEdit: Jason called us. *laughs in anger* This man says Bergstrom had no idea of my existence despite being with my husband every single time we were in the building; he is my caretaker. He also, while my husband was on the phone with him (speakerphone call), twisted Brent's words from previous conversations. When Brent corrected him, explaining what he really meant, Jason told him he was lying. This man also dismissed my disabilities, completely. All we were looking for was a basic apology. We will NEVER utilize this facility again."

"They did a great job on the repairs. Good communication and they turned the vehicle around quickly."

"This is the collision center I was sent to after getting hit by another car. The day I was supposed to pick my car up, there was still damage from the accident that was not fixed and some issues with body parts not lining up. I would expect a collision repair center to have a good eye for details but that was not the case. They kept the car for another day to fix the rest of the issues but it was a disappointing experience. It almost feels like they try to cut corners to save the insurance company money and I’m not entirely happy with my repairs. It is not a company I will give business to in the future."

"Jesse is a wonderful man. He is kind, gentle, compassionate, and smiles nice. I would recommend him to anybody who needs any kind of collision repair."

"I went there to have the backordered rocker moldings put on my 2023 2SS Camaro. The items were backorder and Broadway said they would call me when they came in. It took about a month and a half, which was fine because many things are backordered and those were the only pieces that were late. I wasn't concerned. They called, we made an appointment and I brought it in. I was told they needed to keep it for a few hours so they could fit it in between other jobs. They told me that they would call me when it was done. It got to be around 4pm and I hadn't heard, so I called. Sure enough, it was done. I gave them one less star because they didn't call. However, when I went to pick up the car, it looked awesome. It had been washed and dried. The rocker moldings were looking so nice..they got their star back. They took excellent care of my baby and that goes a long way with me!"