Zimbrick Nissan Service Center

"Three strikes and you're out. Twice after oil changes they left oil splattered and spilled all over the surrounding parts. I went to get an alignment today and they charged me $137 even though they didn't actually adjust anything and the paperwork they provided showed it remained out of the specified range. Their reasoning was because of excessive rust. Ok, if you can't do it, that's fine, but tell me beforehand or at least don't charge me. In fact, I had taken my car to Farm and Fleet the week prior (they charge only $99!), and they aligned the front wheels and told me they couldn't align the back because of the rust, but Farm and Fleet offered not to charge me a dime since they couldn't complete the full job. Nissan, on the other hand, charged me "because we put the machine on." When I spoke to the manager at Nissan, and showed him my papers from Farm and Fleet showing that Nissan actually didn't adjust anything because the front wheels were already aligned by Farm and Fleet, the Nissan manager wouldn't budge and still charged me the full $137. Terrible customer service. You lost a customer and I'll make sure to tell my family and friends to take their business elsewhere too."

"Very quick and easy to schedule. Very pleasant employees, the waiting room was very clean and had snacks and drinks which was nice. Great amount of Madison Magazines to look at and I really appreciated the car wash as well, I wasn't expecting that. Overall very good experience!"

"First time using Zimbrick Nissan for service of my Rogue after recommendations from friends. They did not disappoint. Excellent service. Kody was great. I had an appointment for 60,000 mile service scheduled, then picked up a screw in my tire that couldn’t be patched (in sidewall). Since the tires were original, decided to replace all 4. (Their tire price was competitive.) They were able to move up my scheduled appointment and complete everything the next day. Also impressive: 1) After the inspection I was sent a video of the serviceman showing the car and identifying any issues (and non-issues). 2) I live outside of their shuttle service area so they ordered a complimentary Lyft for me. That’s above and beyond!"

"I was running late and called to see if I needed to reschedule and they were nice enough to still fit me in. Customer service was friendly and technicians were very nice and helpful. I brought my car in for a safety recall inspection and they were very straight forward and quick about things. They let me know my car needs to get the component replaced and were helpful in scheduling the next appointment. Overall great service for a last minute booking."

"I was visiting from out of state and they were able to get me in for a needed oil change before I had to drive 600 to get home. The day of the appointment was snowing, but they got us in, performed everything quickly and got us back on our way. I couldn't have asked for better service. Highly recommended."