Days Inn by Wyndham West Covina

"I’m honestly shocked they have anything above 1 star. Worst service ever, my mother stayed here overnight on a trip and the toilet wasn’t flushing so she called the front desk who blamed her for the issue despite her just getting to the room. Maintenance then handed my mom (who has 1 arm) a plunger to do it herself. My mom made clear she had only 1 arm and the maintenance attempted and toilet still didn’t work so they put her in another room where again the toilet didn’t work and rather than fix the issue or get her into a room with a working toilet she was told to use the lobby restroom when needed. When I went to pick up my mom the front desk was highly unprofessional and rude to both me and my mother. This location needs to completely replace all staff cause I will never recommend this days inn again and discourage others from going."

"No place to hang clothes..ZERO...POOL not working, hot tub out. Room on VERY BUSY HIGHWAY and windows seemed open they were so worthless stopping noise. STILL have stupid covid signs..."

"We booked & paid for our room 5 months in advance, and requested a jacuzzi. We show up and are told no jacuzzi rooms are available, which is completely understandable. However, the office staff treated my mom horribly, and were incredibly condescending the whole time. We finally get our keys, and they don’t work for the door. At this point, my mom is crying. I went back to get the keys fixed and was met with the manager who essentially told me we were being kicked out, with no refund due to my mom saying she felt as though they were lying to her. Huge overreaction to what seemed to be a small misunderstanding or miscommunication. Absolutely unacceptable how they spoke to my mom. The manager is incredibly rude. The girl at the desk seemed like she was trying to help, but he wouldn’t let her. He just wanted to make a statement by canceling our reservation, and insisting we can’t get a refund because we didn’t book with them directly. This was even after we showed him the bank statements of the payment for our room, that was paid to them directly. Absolutely insane and horrible business practices. VERY much recommend the Hampton Inn a couple miles down the road though."

"Rooms were big employees nice and helpful, except for the bugs, spiders I found 2 rescued one and let him go out side other not so lucky and also the bed bug bites I found on my leg the first night as second night I found them on my arm also the sink from the bathroom was leaking from the bottom. Food around the area was nice but would not come back here after those bed bugs."