Crowne Plaza Costa Mesa Orange County, an IHG Hotel 3131 Bristol Street, Costa Mesa, CA 92626

"Hang the card on your door to 'request' room service, but it means nothing - ignored 2 days straight. No towels replaced etc. Why? Breakfast - fairly heavy music played way too loud in the restaurant. Not everyone likes that. The on site shop near reception has high prices for the basics like water. Interesting that no complimentary bottled water is provided in room. That's below average for a hotel of this supposed quality standard."

"This hotel is awesome. The room was very clean and the bed was comfortable. It was updated and spacious. The pool and hot tub are heated creating a relaxing evening. They have a snack bar that has some overpriced items but some that are not to badly priced. Our room gets 4 out of 5 stars because the shower head was a little broken. The atmosphere is very relaxing at this hotel and it is in a very nice area with plenty to see and do. The staff were friendly and professional. We will definitely visit this hotel again. Perfect place for a couple wanting to get away."

"I stayed at Crowne Plaza during my business trip. Spacious rooms, good location, but what made the most positive impression were people. Literally everyone was nice, friendly and willing to help. I had some health emergency during my stay and hotel staff helped a lot. Thank you guys, appreciate it a lot!"

"First, let’s get to the breakfast. I chose this hotel because it’s in the IHG (Holiday Inn) network. I added the breakfast to each night, thinking that’s all I needed to do. But no, once you get to breakfast, it’s a buffet, but you are bombarded with questions about coffee and juice before even sitting down. I didn’t think I was paying for full service, nor did the self-service buffet imply that. “Where are you sitting?” I don’t know yet! I’m still wiping sleepy out of my eyes! They are more worried with serving more coffee than water. But then, I figured it out. They leave a “bill” with an option to tip. Perfectly explains the aggressive wait staff. They’re not paid enough, so they’re “fighting over customers” to get tips. The one woman came over and asked to fill my coffee, I said no thank you, then she stared me in the eyes like I needed to take the coffee refill, or else. Then, they aggressively ask if you want anything custom from the back, hoping to drive up the tip amount. I just want relaxing self-serve water, coffee, juice and food. Like the Holiday Inn chain they are attached to. The food was mediocre, but good for buffet style, all I was looking for. Broad selection, etc. I stayed here while visiting family for Thanksgiving. The bed is comfy, the shower in the first room was leaking and crooked, but the second room had a perfect shower. The mini-fridge keeps drinks cold, AC works great, view is nice from the top floor. There just isn’t much relaxing furniture in the rooms. Two chairs that are ultra-modern and uncomfortable for lounging. The location and affordability are what sold me. Maybe I’ll try an actual Holiday Inn next time. It wasn’t a terrible experience, but won’t choose it again if I don’t have to."

"We rented a few rooms and a suite for a wedding we attended this weekend. We were concerned after a few reviews we read about the hotel. Honestly we are so happy with our experience!! The hotel was clean, rooms were cleaned and beds very comfortable. They were able to keep us near each other. The customer service was excellent and friendly. We lacked for nothing. I want to specifically recognize the following staff and their co-workers. Front desk: Reilly Alexander Jackie Restaurant: Robert Adriana House keeping: Angelica I recommend this hotel highly and I am so glad I have been a member for a while! Thank you Crowne Plaza ❤️❤️"