Extended Stay America - Los Angeles - Torrance

"Hello, I wanted to share my experience, 3/09/2024.  My husband and I checked in today at 3:30pm.  We booked the room at approximately 11 am. this morning. When we  arrived to room 114, the room wasnt finished i was told it would take 10 mins it was actually 25 plus the front desk worker forgot i was even waiting till she stepped away from the the desk to go check on another person that was waiting longer then i was and his room was given to someone else so she had to go let that person know that they made a mistake. Plus during us walking the hallway she walked in to someone's room thinking it was a empty room (This place is really unorganized), I let the person at front desk know that the pillows didnt have pillow cases and there wasn't a shower curtain nor towels in the room then she just gave my me a bag with the items for me to put them up and on also told me that they will bring the other items because they had none at the moment (never received anything at all) and still have no towels. There was one size of each towel left in the room. Luckily, we had our own towels.  I also asked for dishes when we arrived. I was informed that we can request the items, and the lady at the front desk said it would be a few minutes. Went to ask for dishes at around 6 pm, and the girl stated they were in the dish washer. then again at 7pm, my husband went to ask her about the dishes because I was already over the poor service of this place, her answer was, " Im the only one here, its gonna have to wait until the end of the night." (Never received the dishes nor the towels). I had no choice but to go back to my room, and my husband and i would have to go out and eat instead of preparing our meal in the room like we had planned to do.  We had a similar experience a couple of weeks ago with the dishes and having to wait at the front desk for nearly 10 mins because no one was there. This place needs better service workers and honest communication with the people who are paying money to stay here. I wasted more money than saving staying here, buying food to prepare, then having to go out and buy dishes (that was sopose to be provided) and more food because I was not able to cook. Don't waste your money here. There are way more hotels in this area of LA. An extra 20 bucks is better than having to deal with incompetent."

"Horrible experience! Absolutely disgusting and cockroaches and other bugs! Not worth the price, as I'd rather stay in a rental car than ever stay here again! Pro: staff is nice. You can ask the front desk for pots,pans, dishes etc, even a toaster. They had prepackaged muffins to go. Cons: the place is filthy! The entrance was filthy, the elevator filthy and trash on the floor, the halls were disgusting and between the smell of not being cleaned and marijuana, the stairway smells like urine and there's trash. The rooms are so gross with the floors looking like they having been mopped(we went out and bought sandals so we didn't have to step on the floors), dust from a scratch in the wall, the furniture and doors to cabinets etc all messed up. There's mold in the bathroom. I saw a little beetle run under my bed when I accidently bumped into my bed and we woke up at a roach in the bathroom. At 6:30am, I went downstairs to get coffee and breakfast. They ran out of coffee cups and eventually coffee. People who were leaving were upset they wanted to leave with coffee and couldn't have any. They had cereal and bowls available yet no milk. It's well worth to spend a little bit more and go nextdoor to the Best Western! I do have to say the lady that checked us out was sweet and accommodated our needs when we told her we were not going to stay another night. Wish I had gotten her name."

"I recently stayed at this hotel for my vacation and had a horrific experience. The staff was extremely rude, especially the older woman with the glasses who picks up the phones. If you don't enjoy your customer service job, you should get a new one that doesn't involve any customer interaction. Someone who is so clearly miserable in their job shouldn't be the person who is interacting with customers. The place had a foul smell that staff tried to cover with incense. I'm not sure that is safe on many different levels. The rooms are very run down. Nothing works in the rooms. The rooms were filthy when we arrived and we were denied cleaning services. We found roaches, dust, trash etc in our room. There are trash in the halls and elevator. Stay away from this place, pay the extra to stay somewhere comfortable and clean."

"Great location, overall room is great except for a few things. We stayed in room 313. Pros about the room are 2 queen size beds, sleeps, four comfy, comes w/ a full-size refrigerator, a kitchenette, microwave, & cookware. The room has plenty of room for your belongings. The restroom is a decent size. Shower water pressure is great. Cons - The exhaust fan in the restroom doesn't work. For the amount of space of the TV stand the TV, could be bigger. The table comes with one chair, but the room fits up to four people. Why not add more chairs? Bed should come with four pillows, two per person. No fitness room, no pool or spa. Smaller hotels we've stayed at had the pros I mentioned for the same price."

"The location is nice and the outside of the building is too. But the inside is horrible. All of the reviews are true. The entire place wreaked of cigarette and a million incense!! It’s completely date and raggedy. The room I had the outside of the refrigerator was completely disgusting and uninviting! The cabinets were busted…this entire place needs to be completely renovated and updated. The staff both in the morning and evening were not welcoming or pleasant. Their demeanors were very dry and stale! I wouldn’t ever stay here again."