Holiday Inn Express & Suites Los Angeles Airport Hawthorne, an IHG Hotel

"The room of Holliday Inn Express & Suite in Los Angeles was fairly cosy and our stay was comfortable. I understand they are doing some uplifting/ renovation which is always a welcome thing in the service industry. The only issue on which I wasn't comfortable was the space provided for the complementary breakfast. It always was overcrowded for the paucity of space and even options in the fruits were not available if you are there after 8 AM."

"My stay at this hotel was OK, my review is more for the reservations department, who say what you want to hear just to make a reservation, and the lack of customer service I've received over the phone with the Ontario location. I booked a stay at the Ontario holiday Inn through my credit cards website that was non-refundable. My flight got changed to LAX and I didn't want to drive 2 hrs out of my way so I called that hotel directly to see if I could change the reservation closer to LAX. I have since found out that I got transferred to a call center and they told me they could cancel this reservation and book a new one at the this Holiday Inn. After my stay at this Holiday Inn I noticed the reservation from Ontario never got credited back to me. I have called a total of 4 times and wasted over 3 hrs on the phone. Spoken to reservations, guest services, a so called manager, and the front desk. I have been hung up on twice (once by the manager), transferred multiple times, and finally told by the front desk, at the other location, that call center employees don't work for Holiday Inn and what they told me is not accurate and they're not responsible for it. They basically told me that the only way I would get my reservation refunded is to file a complaint through my credit card. The front desk clerk even went as far as to tell me much worse had happened to other people by their reservation department, like that would make me feel better. It just proves that there is an issue and no one cares enough to fix it. I will not be staying at any IHG hotel ever again. They lie to you and when you try to fix it everyone points the finger at someone else."

"This hotel seems to be an older building. The room was clean and a good size. The bed was comfortable enough. The carpet needed replacing. It had waves in it that's usually a result of wear suggesting that the padding underneath was worn out. The staff was helpful. The location was walking distance from a supermarket, fast food, restaurants, Starbucks and even a Dollar Tree. A gas station was conveniently located on the corner near the hotel which is helpful if you need to fill up before leaving."

"I got this hotel last minute and what a clutch hotel! Front desk staff were friendly. Free breakfast was actually hot breakfast (2 different omelets, two diff sausages, hot oatmeal, hot cinnamon rolls, hot pancakes)! Check out is at 12pm so if you get in late you have time to gather yourself before check out and can use the pool/jacuzzi if you want. Gym is tiny but it exists. Room was very spacious and clean. I think they are redoing rooms so mine may have been recently refurbished. Business office is small but I was able to do work in there. Wifi works well in room. Parking is free and in a gated lot. While there isn't loads in the area to do, there are lots of quick food options, affordable gas station next door (4.69 at the time in comparison to 5.55 at other gas stations), and easy to get to the Culver City, Baldwin Hills Scenic Overlook, and all the beaches. I will DEFINITELY stay there next time I'm in LA."

"Don't believe all the negative reviews. This is one of the better hotels I've stayed at. Fiance and I stayed on the 4th floor and the room has a extremely amount of great amenities. (2) sinks. Plenty of space for food and snacks. Microwave. A good working fridge. Couches/table and chairs and in room modem for super fast internet. TV has plenty of great channels. Gloria our house keeping attendant made our bed every night and gave us fresh sheets and towels every day. Parking is across the street but there's a very attentive security guard that watches that garage. Parking is free which is rare in the Inner LA metro area. (Great for game day) staff was very friendly to us. I would stay again."