Quest Diagnostics 520 North Prospect Avenue, Redondo Beach, CA 90277

"Online scheduling was really bad so I walked in and signed in . Waited about 30 minutes total. Staff was fast and courteous. Don't know why all the bad reviews. Except for scheduling would have been a 5 star"

"The app is confusing. In person gives no assistance. The service isn’t good at all. No one will speak to you over phone and automated line is rigged to hang up call. Poor service"

"I showed up without an appt. a bit after 3pm, signed in..then was informed walk-ins were not being accepted, go online, come back tomorrow. I came back at 8am the next day, waited 2 hours, was the next to be called..I informed them I have a dr. appt. in the same building at 10am, could they bypass my name until I can return...answer "NO". I came back a little over an hour and signed in again, starting all over. They announced they close for lunch and if you haven't been called.......you once again start all over. If you are a walk in, don't bother with this place. So many people waited as long as they could then had to leave. Walk in should not mean you devote your entire day in hopes you will be called. On top of the inconvenience, the phlebotomists weren't friendly and gave the impression they could care less. A simple, "sorry you couldn't be seen" would have helped a bit. Quest is a big company, if they are so understaffed then don't offer the option of 'walk in'. Save yourself the trouble and frustration and go somewhere else."

"Staff is great. However...in the past results were posted within days. Now it takes 7. Not convenient if you have a follow up Dr appt."

"Looking at all the bad reviews, I was actually going to cancel my appointment and go somewhere else, but there was nothing open for the next week, so I decided to go. I actually had a good experience! Got called in immediately, and had no problems with my blood being taken. Bathroom wasn’t bad either. I was out within 5 minutes or less. Maybe things have changed up here"