Hyatt House Pleasanton

"Don’t bother. The front desk staff seems to have no sense of urgency or customer care. But the “manager” seems very attentive to her cell phone so there’s that. Check in wasn’t available when advertised at 3pm even though myself and other guests had been there waiting for over an hour. Would’ve loved to have been able to settle in and finish up some work after a long day of travel. I understand if early guests cannot be accommodated on a Tuesday afternoon but at the very least one should expect an on time check in. There are plenty of other mid range hotels in the area and if I ever return I will stay anywhere else."

"New property management during out stay. Lighting outside was fixed, new washers and dryers, painted parking lot and other small things that count. Staff was great!"

"First time staying here. Was welcomed right away from the hotel receptionist. Very friendly and welcoming. Check in really fast. Pros- Such a big room! Sad I didn’t have more time to spend there. Pros-spacious room, full size refrigerator, a big desk, a hard wire internet connection, half size stove with clean dishes stocked throughout. Cons- Stair access only, could be tough with heavy luggage. Would definitely have to get an accessible room on the first floor if you have mobility challenges. The bed is a little hard especially for a side sleeper. Overall, the hotel is clean. The location is pretty nice and the ambiance is really nice. Walking distance to a few restaurants. I think the next time I would definitely get a rental car so I can drive around. I’m giving this place 4 stars because there was a hole in the carpet. That was very strange."

"I have never written a negative review on Google, but the Hyatt House Pleasanton has more than earned it. We are in town to be with a dying relative. As we tried to go to sleep we heard what sounded like a basketball game being played in the room above us along with yelling, laughing and running. After 4 calls to the front desk to please address the issue, we became painfully aware that they were not going to do anything. We were told 'oh they will be ending their party soon'. Now, 2 hours into their party and it is 10:40pm with no peace and quiet. The absolutely maddening aspect of this is the indifference of hotel management, or more accurately the absence of ANY management at this facility."

"Edit: I stayed at this location for a second time (in recent months) and had a similar experience -- in this case I was placed on a bottom floor room facing the parking lot. I stayed for two weeks and there were loud parties on 3 week nights, in each case lasting until at least 11p. The staff intervened in one case, in the other cases I was told that the intervention had already happened (but the parties continued for an hour after my call, nevertheless). Don't stay here if you want to get a good night's sleep. The Extended Stay America is dingy but quiet. The Residence Inn by Marriott is a good compromise -- clean and quiet (but more expensive). If you want to rent a hotel room for a night to throw a big party, the Residence Inn seems like a great choice (the staff will be supportive!) Previous review as follows: Clean + well appointed rooms; (generally) wonderful staff. There was a _sanctioned_ party (third floor room) on a weeknight during my most recent stay. 20+ people yelling, loud music, bottles being thrown from the third floor... I called the front desk at 10:30p and was told that it was a celebration of life and would be wrapped up soon. The noise continued until almost midnight. This was an isolated incident during my stay, but the couple staying a few doors down said that it was the third such occurrence during their trip. I've had previous good experiences at this location but will be reticent to consider staying here in the future."